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Business Profile

Construction Services

Level-Headed Carpentry, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hi,Please see our uploaded cover letter, but we are wondering if we can email the rest in a zip file since we continue to get an error when uploading our files to this interface. Please email us at **************** and let us know the best way to send the remaining information. Thank you!

    April 19, 2023

    Dear Sir/*****:

    Please find attached letter, pictures, and documentation of an ongoing problem we are having with a company called LevelHeaded Carpentry from *********,*********.  LevelHeaded Carpentry refuses to address any of our concerns, only wants money for subpar work already done and continues to threaten us with placing a lien on our house.  We have been living without our master bathroom and bedroom since this project started on November 26th,creating stress for our family.  We paused the project right before payment of the next installment of $3000 per the agreement so we could get opinions from other professionals for the work the contractor completed up to this point. Having consulted with several other third-party contractors which specialize in custom bath/shower remodels they have confirmed our concerns as it relates to the subpar workmanship all around, improper installation of tile/shower liner, shower accent tile, and non-compliant with todays standard tiling techniques.

    We would like your assistance in helping us resolve our issues with this contractor.  We have already paid him $8,500 and he wants to settle with us for $2,500. To build any kind of trust we suggested starting with a few small items on our list and we would pay a certain amount of money as each item when fixed. After several communications during this process with the contractor we were under the impression that he would not address all our concerns and leave us hanging once any amount was paid to him. Negotiation has been one sided throughout this dispute and we have not been able to reach a path forward to resolution.

    If there is any additional information you need from us, we will gladly provide you with it.  Any help you can provide us would be greatly appreciated.

    Sincerely,

    **** & **********
    ************************************************
    *********, **  53154

    *************

    Business Response

    Date: 06/23/2023

      This guy owes me **** dollars on ****** job and its 95 percent done. He asked me to stop he wanted to look at something this was when he due payment. I sent him a final **** letting him know otherwise the project was done besides some caulking and plumbing fixtures. 

    Customer Answer

    Date: 06/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    We reject this business response since we place the percentage of completion at around 87% completed.  Items not mentioned by the contractor include all electrical (install recess lighting above shower, exhaust fan, vanity light fixture), shower door installation, clean up entire bathroom. This does not include the items he would have to fix which would bring this completion percentage down much lower. The full amount due which you have a copy of was $6781.00, not $7500.00.  We stopped the project to assess the contractor workmanship, installation techniques and material used by him.  (We have additional items identified for contractor to fix and will provide in future communications.)

    Regards,

    ***************

Level-Headed Carpentry, Inc. is NOT a BBB Accredited Business.

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