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Business Profile

Lawn Maintenance

Spring-Green Lawn Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The location in question had a PO Box in ********* and I was also given a physical address of ******************************************************  That is where my 2nd to last payment was mailed per their instructions.  

    Well I came to find out that this branch basically went out of business.  Their customers were taken over by a different location.  I have no idea if they ever received the payment that I sent to the 9th St address, but that check has yet to be cashed.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    ***********************

    Business Response

    Date: 10/10/2023

    ******,

    Thanks for making us aware of your concerns. We understand that auto renewal can catch some new customers off guard. We do communicate from the outset that this is our practice. In your instance, we contacted you before beginning services on 4/21/23. We also notified you before doing two follow up treatments on 6/5/23 & 7/12/23. In addition, statements were sent throughout this season requesting payment. We immediately discontinued service at you request on 9/1/23. Our position is that you had opportunity to cancel much earlier in the year instead of allowing us to continue. That being said, we are willing to negotiate a settlement if you like. Please give us a call at your earliest convenience. Thank you and we look forward to speaking with you soon. 

    *******************

Spring-Green Lawn Care is NOT a BBB Accredited Business.

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