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Business Profile

Fitness Center

Parker's Place Total Fitness, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3, 2022, I notified ********************* via telephone call that I needed to update my payment card on file as mine expired at the end of May 2022. I advised that the monthly fee of $25.00 was taken out on 5/31/2022. A charge was again taken out for $25.00 on June 6, 2022. I notified ********************* of this via voicemail giving the option to either refund it or apply it to a subsequent month. There was no action taken by ************** and my account was again charged $25.00 on both July 1, 2022 and August 1, 2022. I sent ************* an email on July 31, 2022 again advising of the overcharge in membership fees and my many attempts to contact him. I have received no response nor refund of the duplicate charge. I feel that I have given him ample time to correct this oversight without so much as a return call or email. My son works out with his football team at **************** center. My hope is to have this corrected so that he may continue to utilize the facility with his teammates.

    Business Response

    Date: 09/02/2022

    enclosed is the only time Parkers Place ever took anything out of ************************************ account. If she can prove that more has been taken out I will definitely refund immediately.

    I just spoke with ************************************* a few minutes ago (**** on 01 of September, 2022) the issue has been successfully resolved. She has two last names one is ************** and the other *******. She never mentioned to me ******* so I assumed that I only charged her the one time when, after questioning if she had another last name she mentioned ******* (in her exact words "many moons ago"). Once I checked that I found the error and refunded her on the spot. I have copied her on the email.

    If you need any further information from me please feel free to call me at ************.

    Customer Answer

    Date: 09/02/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************************

Parker's Place Total Fitness, LLC is NOT a BBB Accredited Business.

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