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Average of 8 Customer Reviews
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Review fromJesse B
Date: 04/22/2025
1 starJesse B
Date: 04/22/2025
Had the outrider installed on my truck. That same day the bench burned up and now it scratches my truck and doesn't clear the bed. Supposedly getting replaced. They probably used parts from *****. Even though they say it's all American made. Couldn't even get any help from there customer service department. Ridiculous.
Bruno Independent Living Aids, Inc.
Date: 04/23/2025
Mr. *******,
Sorry to hear you are having issues with your Bruno lift. Can you provide me with a Serial number so I can look into this issue?
The only part that is not USA made would be a few electronic components.
Thank you.
Review fromRandy O
Date: 04/05/2025
1 starWe bought this chairlift alittle over 1 year ago. I called for anuual service because it stopped running. They man I spoke to said it sounded like it wasn’t charging but if they had to come out it would cost me $750 in traveling fees on top of the $150 service fee. I told him I couldn’t afford that. He said he would call me back when they get a request for other services in my area so I could split the fee. It’s been 2 months and haven’t heard from him. I’m worried that he is trying to wait for my warranty to run out. I have a 3 story house and sprained my ankle so I really need this chair. Not happy! We are a veteran family and gold star family, this was the reason we went with this company. Very disappointed.Review fromJim H
Date: 06/13/2024
1 starJim H
Date: 06/13/2024
Very dis-satisfied and dis-apointed with dealers (2) representing Bruno.First - wrong unit installed - when discovered 1 dealer quoted $4000.00 correction and second quoted - verbally - $600.00 fix. Sem right?Second - customer service - in my opinion - bad. It is like pulling teeth to get a reply - if fortunate enough to get a reply - still waiting.Bruno Independent Living Aids, Inc.
Date: 06/17/2024
************************, I am sorry to hear that you had a bad experience with your mobility device dealers. ********************** dealers are independently owned and are not under any Bruno management. Is there something we can do at Bruno to assist you with your issue?Review fromBryan C
Date: 02/20/2024
1 starBryan C
Date: 02/20/2024
We purchased the Bruno outdoor chairlift for my mother and mother in law 6 years ago. It is very unreliable. It works properly about 25% of the time. when using it, after failing to go up or down, we try the remote, snap the chair back to the ready position, turn it off/on, pull out the power cable and plug back in, repeat the previous steps and eventually it might work. It's hard on a 95 year old woman sitting out in the cold waiting while myself or an aid has to spend up to 10 minutes getting it to work and sometimes not getting it to work so it means assisting her up the stairs. Whenever we have an expensive service, it works fine, till the service person leaves. I would not buy this product.Bruno Independent Living Aids, Inc.
Date: 02/21/2024
*****,
I am sorry to hear about your issues with this lift. Can you provide me with the serial number so i can look in our records on any cases that *** have come in? Also have you spoken to the installing dealer about this issue? This lift being an outdoor unit should be maintained at least twice a year depending on your location.
Review fromEileen W
Date: 08/31/2023
1 starEileen W
Date: 08/31/2023
6 times chair lift not working less than 1 year old. Now $150.00 for a service call.Paid $6,000 for a pice of junk.Bruno Independent Living Aids, Inc.
Date: 09/07/2023
******,
I am sorry you are having issues with this lift. I do see that the dealer came back out and we are sending a replacement board. If you have further issues with this lift, please contact me directly.
Review fromJason J
Date: 08/12/2023
1 starJason J
Date: 08/12/2023
This company is a complete con-job, even amongst stair lift manufacturers. Unwilling to provide manuals, unwilling to allow self-service, ****: you can't even put the ****** carriage into neutral or use a hand winder. You MUST contact support, and MUST pay a small fortune to a tech, who, put frankly, knows less about how the **** thing operates and is assembled than I do. The lift I'm dealing with is throwing a "carriage wasn't returned to end of track" error code, with the carriage stuck midway (despite batteries fully charged, no continuity breaks, correct voltage across all connections). "Okay," thinks I. "Let's get her back to the end!" Oh, no no no! You can't manually move the ***! Okay, let's try the technician! Who ALSO cannot move the stupid thing, and concludes the ****** logic board is bad (though I've checked every trace on the **** thing and it most certainly is NOT). "Gonna hafta order a $450 replacement"! Which, incidentally, despite being an OEM board, Bruno warranties for a sum total of ZERO DAYS. This is the epitome of taking advantage of the elderly. Scammers in the truest sense of the word. These ******** make these helpless, fixed-income folk spend several times the cost of the unit (which is NOT covered by Medicare), get them into their ecosystem, then proceed to bleed them on parts and service calls. I will never, ever recommend their garbage product line to another human being. There is, quite literally, no reason these units cannot be self serviced. I'm off to figure out how to manually run current to the motor of this unit. Cant void the non-existent warranty, after all, and I can't render it MORE of a paperweight, now can I? Bruno, you are despicable opportunists who have not only failed to make a reliable product these poor folks can count on, but to be decent representatives of our species as well. Shame on you all. I sincerely hope in your golden years you're forced to rely on your own scam products.Bruno Independent Living Aids, Inc.
Date: 09/07/2023
****************,
I am sorry you are having issues with your lift. We do have a 90 day parts warranty for older lifts or items that are not covered under the regular warranty. Can you please send me your serial number of your lift? I may be able to help you.
Review fromEDWARD G
Date: 08/06/2023
1 starHad a problem shortly after installation of my Bruno Elite. The stairs made a loud clicking noise when I used the stairlift. The dealer sent a service person and they concluded that the noise that the stairlift was making was from my stairs that need to be reinforced. I hired a contractor to reinforce my stairs, but the noise persisted. I filled-out a service request from the factory and received a notice that my request was in escalation status. On June 12, 2023 the factory responded saying they would contact me shortly--in a day or so. Not hearing from them for 10 days, I sent a request as to when I could expect to hear from them? It is now August 5, 2023, with NO word from the factory--this was an escalated response?? DON'T BUY--NO SUPPORT!Review fromMichael C
Date: 09/10/2022
1 starMichael C
Date: 09/10/2022
Poor installation by unqualified individuals. Im terrified to use it has made horrible noises since installation (I was told it was the paint scrapping off and not to worry Looks to be fastened down with wood screws And just jerked to a stop halfway up the steps and is now unoperable For $32,000 I expected a lot moreBruno Independent Living Aids, Inc.
Date: 09/12/2022
*******, I am sorry to hear you are having issues with your lift. Can you supply me with your serial number so I can look into this for you. You can find the Serial Number under the seat.
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