Reviews
This profile includes reviews for Silver Lake Auto & Tire Centers's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromRyan D
Date: 02/13/2025
1 starRyan D
Date: 02/13/2025
Part 1 - I would like to express my concerns regarding the service provided by Silver Lake Automotive. As the owner of the vehicle in question, I was initially hesitant to proceed with their service when my father received the initial quote. In October 2024, my father contacted me during a phone call with Silver Lake Automotive, where they quoted $6,000 for engine repairs. I did not agree with the cost and was considering cutting my losses and parting with the vehicle. However, one of Silver Lake's employees assured me over the phone that the proposed repairs would essentially result in a new engine, a statement that was echoed by the staff, despite the fact that we had previously received a similar quote from Tires Plus, which had been communicated to Silver Lake at the time. The employee insisted that this repair would address all issues, and the vehicle would run like new, thus negating the need for a new engine, which would have cost the same amount. Reluctantly, I agreed, deciding it might be more prudent than searching for another used vehicle that could potentially have its own set of issues. However, just two days after I received the vehicle back, the check engine light illuminated. Additionally, the fuel pump needed to be replaced, even though it had been replaced by ***** **** in July 2024. Silver Lake Automotive collected the vehicle and replaced the pump. For about a month and a half, the vehicle ran without major issues. In December 2024, exactly a month and a half after the work was completed, the vehicle began to experience significant issues, including severe rocking and low oil levels. Silver Lake conducted an oil change and charged us $50, explaining that the engine was burning oil quickly and recommending oil checks every 500 miles.Ryan D
Date: 02/20/2025
Part 2 - If the repairs had indeed resulted in a "new engine" as claimed, this should not have been necessary. I continued to drive the vehicle for two more months, until my father posted the review mentioned below. Subsequently, Silver Lake requested that we bring the vehicle back for them to investigate further. After a day, we were informed that the vehicle now required a completely new engine, as multiple components needed replacement a scenario that had been mentioned at the outset when we initially brought the vehicle in. This contradicts their earlier statement that the $6,000 in repairs would essentially restore the engine to like-new condition. In summary, not only has Silver Lake Automotive charged an excessive amount for their work, but they have also overlooked several underlying issues with the vehicle, which were clearly identified by the other shop. Furthermore, they claim to specialize in engine repairs, yet failed to resolve the core issues effectively. Based on my experience, I would strongly advise against using this shop. For the same amount of money, I could have replaced the engine entirely. Now, Silver Lake is requesting additional funds to address the issues that should have been fixed in the first place.
Silver Lake Auto & Tire Centers
Date: 02/20/2025
We have come to a resolution with the ****** family on this complaint, which they have found satisfactory. Please let us know if we can be of further assistance.Review fromThomas D
Date: 02/06/2025
1 starThomas D
Date: 02/06/2025
We had work done to my sons car last fall I believe October but not certain, my son has all the receipts paying over $6,000 for repairs and since then we took it back in December of 2024 because was running the way it was before they worked on it they said it needed oil and he should check it about every 500 miles, they took the motor out and we could of gotten a new motor put in for less I believe stuff should of been done so the problem went away, I am writing this because I am the one that had to pay the bill, they had us bring it back in after the first time the repairs we thought were fixed but now here it is February and he is having to keep oil in back seat floor, it does not smoke but where is oil going? For over $6000 this should of been fixed, took car there because close to my home Would not recommend this company to anyone for repairs $6000 for same problem we reported when taken inSilver Lake Auto & Tire Centers
Date: 02/10/2025
Hello ******! Thank you for sharing your concerns. In September 2024, we addressed an oil leak and restored your sons vehicle engine to running normally. Since then, weve performed additional diagnostics and replaced the high-pressure fuel pump at no charge, even though it was unrelated to the original repairs. Unfortunately, this 12-year-old engine is known for oil consumption, and our records show it has repeatedly run low on oil, which can cause further damage. One of our team members will reach out to help address your concerns.Thank you,Silver Lake Auto & Tire CentersSilver Lake Auto & Tire Centers
Date: 02/20/2025
We have come to a resolution with the ****** family on this complaint, which they have found satisfactory. Please let us know if we can be of further assistance.
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