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Business Profile

Credit Union

Firefighters Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boat purchase and loan acceptance through the credit union. Transferred over insurance from old boat to new boat. Credit union advised due to the new boat being newer (higher value) more insurance coverage needed. (Already have me the loan) ********** had to send the information to underwriters. During that waiting time, firefighters charged me for not having insurance and added $1000 to my loan. I spoke with them after a representative told me everything would be handled and corrected as I had insurance from the start. Now, its still showing a delinquent status and is affecting my credit. No one is willing to answer or assist me from the credit union.

    Business Response

    Date: 08/30/2024

    This complaint has been reviewed extensively and we have come to the determination that this organization acted in good faith in this matter. 

    Customer Answer

    Date: 09/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 



    Regards,

    Dakota ********

    Customer Answer

    Date: 09/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I understand the business has reviewed it. That still does not answer why they charged a thousand dollars when insurance was already on the boat and they approved the loan before confirming more insurance was needed. 

    I then did get more insurance added to the boat as required, however, the money was still added to my account. They were given permission to speak directly to my State Farm representative so the correct insurance could be added.  

    I simply would like a refund so I can pay this loan off and move on away from the business. 

    Regards,

    Dakota ********

Firefighters Credit Union is NOT a BBB Accredited Business.

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