Complaints

This profile includes complaints for Olson Solar Energy, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olson Solar Energy, LLC

  1447 Oak Forest Dr Onalaska, WI 54650-3485

  
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  Olson Solar Energy, LLC

  1003 Vernon St Altoona, WI 54720-2223

  
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  Olson Solar Energy, LLC

  226891 Rib Mountain Dr Wausau, WI 54401-3350

  

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• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-25-24 (17 wks) agreed to have Olson provide solar grid. Have not been able to have the project finished. Too cold, snow on roof, not your turn, ice on roof, next step is electrical, they will call you(soon). Last week they had people here three times, there was no snow on the roof. No snow the week before, or the week before, or the week before, need I go on? No snow on roof 6 on the last 8 weeks. Also no snow on the roof many weeks before that. This project should have been finished within eight weeks. Now at 17 weeks and there is snow on the roof, with the weather forecast could be many more weeks.

  

  Business Response

  Date: 03/24/2025

  We did contract this project on October 24/2024 as reported.  Olson Solar Energy always and repeatedly notifies contracting customers that our construction installation is dependent on third party actors and weather, so we request ****** days (***** weeks) for project completion during the year.  In seven years of business, we have NEVER quoted an eight-week completion of any of project, and did not do so on this one, as that is not possible. 

  At the end of the year (any time after September), we ask customers if they would like to begin the hardware installation in the fall, so they can be first on the list in the spring for completion.  Mr ***** did request that we do whatever we can to complete the entire project as soon as possible.  On that note we did perform his site visit and begin his permitting immediately and installed his hardware (racking and modules) on Dec 16th.  At that time, we informed Mr ***** that we would do what we could to complete his project quickly, and that with a trench required, the weather would dictate our timing. 

  As we are all aware, ******* provided an incredible ground freeze with rain and then frigid temperatures.  Most other trench projects were put on hold until a spring thaw - but Mr ***** was insistent, and our service reputation is very important to us, so we initiated extra effort, attempting to trench through the winter, including going to his property with warming blankets and several trips to check and try again to penetrate the ground safely.  We notified him of these attempts and received irrational responses regarding how to trench in the cold.  During this time, he would repeatedly have an email or voice conversation with my staff and then either forget or ignore that conversation even just hours later.  He repeatedly responded to our job status communications with notes that we were not communicating status.  He would call or text his salesperson (who no longer had responsibility for the project), or would call the office and email regularly reporting that he hadn't heard from us in an extended period of time.  We have records of contact, status updates and both incoming and outgoing emails and calls to and from the customer.  I believe without reservation that we all remained communicative, professional and curious in the face of this, however, during this time Mr ***** was so abusive and confusing via phone, email and in person that it became an untenable situation for my employees, and I (CEO) took over as the project manager for his project completion.  The electrical for Mr ******* project was completed mid-February, inspected on 2/27 and interconnection was completed on 3/4/2025 (13 weeks from contract - one of our quickest project completions to date; even with the winter freeze within that time frame).

  To date, Mr ***** has not made his final payment.  At contract, our payment plan is 10% upon execution of the contract, 65% of total due upon hardware installation, and final 25% balance due upon completion of services.  Our payment plan is explained on the contract he signed, and on the initial invoice that he paid.  At the time of completion(interconnection) - he argued that he was told differently and that he had a window of days to pay.  He was never told differently, as we have installed over 1500 projects and our standard payment plan is always as it was here, explained on the contract and initial invoice.  He has still not made the payment; he is now requesting service on his system which we cannot perform without payment of the invoice as contractually agreed upon.  We have begun the process of requesting a lean on his property for the balance due of $7,938.60 (which will now also regrettably include our legal fees).

  I have included a copy of his contract and invoices for this project.