Complaints

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• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial contact began 9/25/24. ****** Thornton provided an invoice to agree upon for pricing, totalling $2074.91. ****** asked for 50% minimum down. I provided a cash deposit of $1500 on 9/29/24 at the meeting location of the shell truck stop, lomira, **. Invoice 1013 shows full balance, 1014 shows deposit of 1500 cash removed. ****** Thornton then asked for $63 on 9/30/25, citing price changes, and a need to pay his vet $65 so his dog, husky, could be treated. I sent $65 via cash app on 10/2/24. ****** also asked for another $23 towards service and the $23 was sent on 10/2/24 via cash app also. In total, ****** Thornton received $1,588 from me between 9/29/24-10/2/24. ****** asked for me to call Wisconsin diggers hotline so they could mark the utilities. I called and was provided a ticket number for reference (ticket # ***********). I provided this information to ****** and asked that he follow up as the hired contractor. ****** claims to have made contact more than once, but as of 10/12/24, nobody has been out to mark anything. On 10/12/24 ****** requested another $24 from me to have his friend from a construction company mark the property. I told ****** previously that I would not pay anymore money beyond what I had agreed to in the invoice. ****** became hostile and said he would refund the deposit minus 'restocking fees'. I have never agreed to such terms. ****** never even came to the property once. Under no circumstance will I surrender any part of my deposit after 2 weeks and zero progress or commitment from ******. I have requested a full refund in writing and ****** has declared he will not refund the deposit. ****** also made claim not to have any further contact with me, only my attorney, going further. The job was never started, he continually asked for more money and never provided any receipts for products purchased. After 14 days since the deposit was paid, the job has still not been started, I have every right to a full refund.

  Business Response

  Date: 11/01/2024

  To answer the complaint above I run a PowerSports and Marine business colt and I were friends. He was looking for someone to install a fence. So we talked.  I also agreed to install his fence. As you can see in the above pictures Diggers hotline never came out to mark his property. I am NOT a contractor I do not have the authority to do diggers hotlines job for them. I called and left messages and never got through. I have also offered to drop materials off he has paid for or return them. He carried himself in a unprofessional manner. I even supplied supplies he wanted that I had extra of without charge.