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Business Profile

Colleges and Universities

University of Wisconsin-Oshkosh Child Care Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 21st, I spoke with ********************* from UWO student accounts regarding the holds and balance on my account. I explained I went thru a hardship during the time serving on Active Duty and fell behind on my coursework causing me to fail the fall semester. I asked for any offered waivers, assistance, payment plans to resolve the balance where she did show a willingness to help... she simply said "you like a lot of other students experienced a hardship." I responded, "I understand but I was on Active Duty " when she responded, "well you shouldn't had enrolled in classes". Her responses were tone deaf, very rude, and unprofessional. I told her that it was ignorant, and I did not predict a pandemic. She hung up on me, and would reject all future calls of mine. Consequently, I paid the balance to my student account, and learned the next day the account was no longer with the school but with the department of revenue, had **** not hung up on me, and not rejected my calls- she could had informed me of this. Now I have a $3500 check stagnant and my issue is not resolved.

University of Wisconsin-Oshkosh Child Care Center is NOT a BBB Accredited Business.

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