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Business Profile

Fire and Water Damage Restoration

Aquire Restoration, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Acquire to assist with removal of mold and water damage after a faultily installed central A/C system caused substantial damage to our home. While ******* was there, they caused damage to the ductwork of our A/C system (which is in the attic of our home due to being a high-velocity system). This damage includes crushing the main ductwork to our A/C unit as well as putting a hole through the subflooring up there. I have text messages between myself and *******'s technician, *****, stating the damage and that they were responsible for the damages. I also have photos of the damage which was also sent to ***** as well. This was supposed to be resolved in March of 2022. Summer of 2022 came and we continued to have A/C issues with airflow. We hired a different HVAC company to come out for diagnostics. They determined it is the crushed ductwork that has NEVER been fixed. Husband called ***** and brought it to his attention. He first tried to claim they fixed it. After demanding proof, it was determined that they had in fact NOT had it fixed. ***** claims they will have it taken care yet to date has still not gotten a quote nor had it fixed. We have since obtained a quote from HVAC company (different than the one who faulty installed) to have it fixed yet are unable to get in contact with ***** to get this done. Calling Acquire and asking for a supervisor is useless as well. It's like you basically have to hold his hand and do his job for him. This is getting absolutely ridiculous. This is almost a two year issue now and there's no reason for it. ***** claims that the original HVAC company will not replace the ductwork. We just want this fixed so we can have our home back together. We keep getting the runaround and excuse after excuse.

    Customer Answer

    Date: 08/25/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The president of the company, ****, reached out to us on August 3, 2022 and got the ball rolling on the repairs that needed to be made to the damage caused by Aquire Restoration. Those repairs have been completed, and we are satisfied with the results. While we are disappointed that it needed to come to this, we are happy that **** made things right.

    Regards,

    **** & *****************************


Aquire Restoration, Inc. is BBB Accredited.

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