Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Home Improvement

Custom Metal Roofing

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromLawrence A

    Date: 11/09/2024

    1 star
    Not impressed. I had a metal roof installed in 2022. When I arrived at the house I was told “I took down the gutters and am not putting them back up.” The drip edge he had made he claimed wouldn’t allow the gutters to be put back up. I agreed to let him continue. I had someone put gutters on the house in 2024, work great. Later in the installation I was told he was taking off three roof vents, they were not needed with the ridge vent. Those vents were for the bathroom vents and the range vent, I was able to convince him they needed to stay. If I had not been there he would’ve had them venting into the attic. When the snow came it sheared four pipes coming through the roof, two for the furnace and two plumbing vents. The furnace shut down. Not great in the middle of winter at a house 300 miles away. After tearing up the ceiling to repair the pipes and some temporary patch work on roof we got through the winter. In 2023 he came out and put up something to break up the snow above three of the pipes but didn’t replace the torn roof panel or protect the fourth pipe. In 2024 was told he was too busy to replace the torn panel but would put a large boot on that would cover the tear. Then he said he couldn’t put on a boot because the pipes were two different sizes. He said he wasn’t a plumber or pipe guy. I’m very disappointed in the whole thing.

    Custom Metal Roofing

    Date: 11/14/2024

    Customer has pre fabricated house . It has many pipes on the roof .The snow damage many pipes and boots.I stopped by 4-5 time trying to help out .My last time by the pipe in question is 3 at the top 4 in the middle and 3 at the bottom . I need to cut the boot to fit over the 4 to slide Down to the roof deck that the pipe is 3 . Just cant make it work.I left him a new boot and screws. Told him to hire plumber and have One size pipe for the job and slide down my boot I left him.I am not a plumber .

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.