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Business Profile

New Auto Parts

Howards Cams, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a custom camshaft from this company and when I received it did not match to my order the cam card that cam with it was,the right one for the camshaft. They said it was the wrong one so they sent me one that does not match what I ordered so the camshaft is wrong I want a refund but they say *********** there's no returns even though they made it wrong Plus the product had marks on them that should not have been there

    Business Response

    Date: 11/25/2022

    You have contacted the wrong company about this matter, Competition Products did not sell you this camshaft. If you look at the invoice the customer provided in the attachments you can clearly see the camshaft was purchased thru Howards cams, not Competition Products. 

    Customer Answer

    Date: 11/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed ]

    Regards,



    ******************* competition products and Howards Cams are same company so yes bought from ***************** but same owner they are trying to get out of this because Howards Cams doesn't come up on competition products so they definitely are same company they are complete Liars 

    Business Response

    Date: 11/28/2022

    Yes we are owned by the same person, but we are two different businesses. If you purchased the cam from Howards Cams that your invoice clearly shows in your attachments, you should be contacting Howards cams not Competition Products.

    Customer Answer

    Date: 11/30/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I ]
    I am contacting howards cams you both have the same address so stop with the bull crap!! Howards Cams can read this stop playing games get me a refund and get this taken care of NOW!! 
    Regards,

    *******************

Howards Cams, Inc. is NOT a BBB Accredited Business.

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