Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello to whom this concerns,I was a student tenant at the Annex of Oshkosh as I attended the *********************** - Oshkosh. I had lived in this complex for about three years and for most of it I didn't have a problem. But where the issue lies, and the reason I am seeking a refund is because I was wrongly charged for rent past the final date on my lease agreement. I tried talking to the people within the complex and they would never give me a definitive answer or would shift blame to Granite Student Living even though they used this lease agreement. On my legally binding lease agreement it stated that my lease was set to expire on 7/31/2024 and the last rental payment for this lease was due on 5/01/2024. In which they did not honor this and told me definitively that I was required to pay through 7/01/2024 even though it is clearly stated on my lease agreement that the final rental payment was on 5/01/2024.Prior to taking residence here, I agreed to pay three months in advance and was not allowed to move in until those three months were paid. I did this to not have to pay on the back end of the lease in which they did not honor.I was required to pay $790.00 per month in rent. I made the following payments as they told me I was required to pay even though my lease agreement said differently:6/03/2024 - $858.95 ($790 Rent)7/02/2024 - $928.07 ($790 Rent) After numerous attempts to find a resolution between the Annex of Oshkosh and Granite Student Living neither side wanted to take responsibility. And as of recent, on 8/16/2024 I was given my final notice and the amount of my safety deposit that I would be getting back and wasn't given a date on the notice of when to expect the refund. Therefore, I contacted the Annex about when I could expect to get the refund and they gave me a date and when that day arrived I had not received it. So I contacted them again and they told me that I could expect it by 9/06/2024 and have still not received it.

  Business Response

  Date: 10/08/2024

  I have reached out to my manager. She is reviewing this issue. She should have this resolved by the end of the week. 

  It seems the previous management company, Granite, did not put the proper lease end date on his lease. He did have to pay his last two months rent.

   
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease term beginning in august 17th 2023. I was told I would have to find someone to agree to a lease transfer. I found someone through ******** market place and she signed a new lease to replace mine on July 3rd 2023. So her term will replace mine and begin august 17th 2023.I am being given release forms for my lease, but they are charging me $840 (a full months rent) to release me claiming they spent that money on administrative costs to find my replacement and file paperwork. I asked for an itemized receipt to show how they spent $840 when I found the applicant. They said I cannot do that for you ****. I believe they are making an illegal profit off of me. In law they must reduce losses to me and present an itemized receipt showing the reason for the charge. They have failed this. They are profiting from my loss and committing a crime against me.

  Business Response

  Date: 07/14/2023

  Upon reviewing the lease agreement for ****, we have determined that we will be waiving the release fee for this situation. We have contacted **** to inform him of this and at this time, no additional concern has been mentioned.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I accept that I will be waived the fee, but as I was already charged, I must be refunded. They have not refunded me $840 that was taken from my bank account. Since I am waived of this fee, they must refund me.]

  
  Regards,
  
  *************************

  Business Response

  Date: 07/26/2023

  We need you to send us a copy of your bank statement that shows you have paid the lease release fee. We have been in communication with you and have explained that we will refund the $840. 

   

  Customer Answer

  Date: 07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if I am refunded the $840.

  
  Regards,
  *************************