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Business Profile

Tree Services

Best Quality Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for Best Quality Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a tree taken down on 3/11/25 . In the process of removal 4 sidewalk squares were broken . Owner came on 3/12 and said he didnt think much could be done about it . On 3/13 an employee from the city of ******* sidewalk division came to take a look and told me the broken squares need to be replaced .On 3/13 I had a phone conversation with **** *****, owner of the tree service to relay what I had been told by the city . On 4/10 because I had not heard anything from **** for a month I called to touch base with him as to what was being done about my sidewalk . **** was unavailable so I left a voice message . He returned a call on 4/11 with the message being left on my voicemail that he was looking for someone to do it . It has been over a month since this incident happened and Im getting nowhere with getting it resolved . I am trying to avoid having to take legal action against him to get this done but it seems to be leading that way . I have been told by the city of ******* that I will need to get this done . I will have to pay for it and then take this to court for reimbursement . I believe the company has insurance and they should take care of this . It was the companies employees who broke the sidewalk squares not me .

      Business Response

      Date: 04/28/2025

      I explained to the complainant that any damage that is caused on a job I always take care of. I contacted seven contractors and only two responded. I was waiting for at least two more estimates prior to getting back to her and scheduling the work. We had a phone conversation today and I assured her it would be taken care of.  

      Customer Answer

      Date: 04/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      I have had very poor response from this company . I was told by **** on 3/12 that he didnt think he could get anyone to come out because he didnt think the breaks in the sidewalk were that bad . Only after I contacted the city was he willing to do something about it . I waited one month with no response from him . I dont believe I would have had any response without me contacting him . I did have a phone conversation with him yesterday and he is angry with me for contacting BBB . I feel that if I close this case at this point the problem will not be resolved . 
      Regards,

      **** *******

    Best Quality Tree Service is NOT a BBB Accredited Business.

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