Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/092024, I PURCHASED A BOAT-MOTOR-TRAILER ****** AS A (G3 ****** PACKAGE,) I LEARNED WITHIN 3 DAYS, AFTER THE BOAT WAS NOT STAYING IN PLACE ,MOVING ON THE TRAILER,SHIFTING,CAUSING DAMAGE TO THE G3 BOAT PAINT CHIPS PAINT RUBBED OFF THE SIDE, THAT THE TRAILER WAS NOT A PART OF A ****** PACKAGE. I LEARNED THIS FROM A NON MANAGMENT SERVICE TECH WHO WAS TASKED WITH TRYING TO DIAGNOSE/FIX THE PROBLEM.I ASKED WHAT COULD BE DONE TO MAKE IT WORK, HE EXPLAINED --OUTSIDE-- AWAY FROM THE MANAGMENT THAT (THEY) WERN'T GOING TO DO ANYTHING !!! WITHIN 3 MONTHS I HAD REQUESTED SEVEAL TIMES FOR THE DEALER FOR A NEW TRAILER THAT WAS SUPPOSE TO BE WITH THE ****** I WAS TOLD TO - (GO POUND SAND). I CALLED G3 BOATS MANAGMENT, THEY AGREED AFTER LOOKING AT THE ORDER THAT THE BOAT SHOULD HAVE BEEN ON A TRAILER DESIGNED FOR IT, THEY/HE BOAT MANAGER COULD SEE THAT THE DEALERSHIP ORDERED 3 OF THE BOATS BUT DIDN'T ORDER THE TRAILERS THAT WERE DESIGNED FOR THEM. ABOUT THIS TIME I WAS USING THE BOAT, THE MOTOR-STOPPED- I CALLED THEY HAD ME BRING IT IN, I WAS TOLD THAT THE *** A MAIN COMPUTER BOX WAS OUT, I HAVE A TEXT FROM THEM -SAYING GOOD NEWS ****** WILL COVER THE REPLACEMENT, THEY COULD GET THE *** IN DEC 2024/JAN/2025 ---SO MY BOATING SEASON ENDED WITH ABOUT (30 TOTAL HRS OF USE), I SPENT ******. DOLLARS AND WAS LIED TO ABOUT THE COMBO/TRAILER, THEN GOT TO USE THE BOAT FOR 3 DAY'S AND 10 HRS OF THE TIME WAS A REGULATED BREAK IN PERIOD, NOT ACTUAL LEISURE ******* AFTER I COMPLAINED TO THE ***********,,,, THEY TELL ME--THE **FIRST DIAGNOSIS THAT DEALER MADE WAS NOT CORRECT,** THE *** WAS GOOD, IT WAS BAD GAS IN THE UNIT,,,SO MY BOAT/MOTOR /TRAILER WAS USED 30HRS, USING THE GAS THAT THE DEALERSHIP PUT IN IT !!!! I'VE BEEN TOLD COME PICK UP THE WHOLE UNIT,,THEY WON'T SPEAK TO ME ABOUT ANYTHING.

  Business Response

  Date: 03/31/2025

  Thank you for forwarding the customer concern from Mr. ******* ***** regarding his purchase of a boat/motor/trailer package from Team Winnebagoland in March 2024. We appreciate the opportunity to present our side of the matter and clarify several aspects of the complaint.
  1. Trailer Configuration and Compatibility
  Mr. ***** purchased a G3/Yamaha boat and motor package, which included a trailer. While the trailer was not ******-branded, it was a manufacturer-approved and properly sized trailer for the specific boat model. At the time of sale, the trailer type was disclosed, and no representations were made that it was a Yamaha-branded trailer.
  We acknowledge that Mr. ***** later expressed concern about the boats fit on the trailer. Upon review, our service team inspected the setup and found no mechanical defects or safety concerns with the trailer or its compatibility. There is no evidence to support the claim that the trailer caused damage to the hull. Additionally, G3/****** does not require boats to be sold exclusively with Yamaha-branded trailers.
  2. Service and Motor Diagnosis
  In September 2024, Mr. ***** brought the boat in for service, reporting issues with the outboard motor. Our technicians originally diagnosed a potential issue with the *** and initiated a warranty claim with ******. ****** approved the repair and ordered a replacement ECU. During that time, a follow-up diagnostic testprompted by Yamahaidentified contaminated fuel as the actual cause of the issue. We informed Mr. ***** of the revised diagnosis and, in good faith, completed the necessary repair and verified the motor was operating properly.
  We recognize the inconvenience caused by the delay, especially due to part availability, which was beyond our direct control. At no point did our team refuse service or communication.
  3. *********************** and Resolution
  We attempted to work with Mr. ***** through this process in good faith. Unfortunately, his request for a full refund is not one we can honor, as the sale was completed properly, the equipment functioned as expected once serviced, and the matter was handled within the scope of warranty coverage.
  At present, the unit is ready for pickup. We remain open to working with Mr. ***** to ensure he is able to enjoy his purchase going forward and are happy to assist with any further service needs.
  4. Conclusion
  We strongly dispute the characterization of this sale as deceptive. We acted in good faith, provided a compatible product, and worked through the service issue diligently. That said, we do regret Mr. ****** dissatisfaction and continue to welcome further dialogue with him to find a constructive outcome.
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] All of the response is nothing more than an attempt at not helping me fix the problem, be responsible,I asked many times to get them to help me, again I was told ( Go POUND SAND ) I HAVEN'T SPOKEN TO **** OR **** OR ANYONE, I'VE CALLED NO ONE CALLS BACK. CHECK MY PHONE I'VE CALLED THEM THEY'VE NEVER CALLED BACK. I HAD TO CONTACT *****, I KNEW SHE WOULD TRY TO HELP, I WILL FIND THEIR EMPLOYEE WHO TOLD ME THAT THE TRAILER WAS NOT RIGHT FOR THE BOAT. They are LYING. THEY LIED ABOUT LIFTING THE BOAT OFF THE TRAILER, THEY LIED ABOUT WINTERIZING THE ***** I FOUND OUT IN MID JANUARY 2025 THAT THE ORIGINAL DIAGNOSIS OF -ECU - WAS (WRONG) A ****** ******* FROM ****** TOLD ME, SHE EXPLAINED THAT THE PROBLEM WAS BAD GAS,, THAT THE DEALERSHIP WAS WRONG, 2 TECHS FROM ****** TOLD THEM THAT. I SAID OK,NO ONE TOLD ME, BESIDES THE GAS IN IT WAS STILL THE GAS THAT WINNEBAGO LAND PUT IN IT, I HAVE ONLY 30 ish HOURS ON IT. SHE ASKED IF I WANTED TO OPEN A DEALERSHIP COMPLAINT,I SAID YES, SHE SAID SHE WOULD, BUT AS I WAITED TO HERE ANYTHING, I'VE CALLED HER AND SHE REFUSES TO RETURN MY CALLS. STILL NO OFFERS TO REPLACE THE TRAILER, PAY FOR THE PAINT DAMAGE, I HAVEN'T GOTTEN TO USE MY NEW BOAT MORE THAN 30 TOTAL HOURS, LOST OUT ON TIME WITH FAMILY, TIME FISHING, MONEY ******* FOR ACCESSORIES. STILL THEY LIED, STILL THEY DON'T CALL.
  
  Regards,
  
  ******* *****

  Business Response

  Date: 04/09/2025

  Were sorry to hear about your experience and appreciate you taking the time to share your concerns. We have had open communication with you, and you have my direct phone number. Weve discussed several of these matters with you multiple times, and we remain open to continuing the conversation to find a resolution.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I WAS PHONED FINALLY BY THE BOSS,, HE SAID HE WOULD MAKE THE BOAT AVAILABLE THUR 11PM, I WENT, COLLECTED MY BELONGINGS , HE SAID HE WOULD DO THE BUY BACK, BUT WASN'T SURE WHEN I WOULD GET THE MONEY, I ASKED HIM TO HURRY, I WOULD LIKE TO MOVE ON.

  
  

  HE WAS STALLING I THINK, HE NEVER EVEN OBTAINED ANY FINANCIAL INFO FROM ******, OR INTERNAL RECORDS, HE AGREED TO BUY BACK THE BOAT WITH THE MINN KOTA  *****,AND 3 BATTERIES, BUT SAID THE OTHER ***** I PURCHASED HE COULD BUY AT WHOLESALE SO UNLESS I TAKE A SUBSTANTIAL LOSS HE DIDN'T WANT THEM, THOSE ARE THE ***** I REMOVED FROM THE BOAT.

  
  

  I LEFT HIM A PHONE MESSAGE WHEN I LEFT THE TEAM WINNEBAGO LAND PARKING LOT. ABOUT 2:30 04/10/2025.

  
  

  AFTER I WENT TO THE TEAM WINNEBAGO LAND DEALERSHIP AT 11AM O4/10/2025, I WAS ABLE TO REMOVE SEVERAL ***** THAT **************** TOLD ME TO REMOVE PRIOR TO DOING THE * BUY BACK* ALL THE MONEY I HAD PAYED INORDER TO PURCHASE THE BOAT *****.

  
  

  TODAY **** TEXTED ME HE WOULD PAY ME ******* AND THAT WOULD COMPLETE THE BUY BACK,, I HAD ADDED UP THE AMOUNTS FROM OUR PAPER WORK --DOWN PAYMENT 4500. TROLLING ***** 2680. 12 MONTHS OF PAYMENTS 3912. TAX 1250. ==12342.

  
  

  WHEN I TOLD HIM THE AMOUNT WAS WRONG , HE TOLD ME I NEEDED TO GET SOMEONE THAT UNDERSTOOD FINANCE TO EXPLAIN THE AMOUNT, SAYING HE WASN'T PAYING FOR MY FINANCING, BECAUSE OF THE INTEREST. AGAIN I TOLD HIM A BUY BACCK WAS FOR WHAT I PAID FOR THE PRODUCT, THE DAY I BOUGHT IT. I TEXTED THAT I REGJECTED HIS OFFER, HE TEXTED HE WAS DONE DEALING WITH ME.

  
  

  I HAVE LEARNED A NEW FACT, FROM THE ************ THEY SHOWED ME A REPORT FROM THE TWO ****** TECHS, THE ONES SENT TO TEAM WINNEBAGO LAND INORDER TO COMPLETE THE REPLACEMENT OF THE-- ***** THAT WAS DIAGNOSED AS THE REASON THE ****************************************** EARLY OCT 2024,,,WHEN THE OFFICIAL TECHS LOOKED AT THE ENGINE THEY QUICKLY DETERMINED THAT THE ***** WAS NOT THE PROBLEM,,THEY REPORT THAT THE NEW 175  HP ******** DOLLAR WOULDN'T RUN BECAUSE OF BAD GAS, I WAS TOLD BUY ****** IN FEB/2024 THAT EVEN THOUGH IT WAS MY FAULT THAT THEY ****** WOULD PICK UP ALL THE COST. BUT NOW THE ACTUAL REPORT SHOWS THAT THE TWO ****** TECHS FOUND THAT THE ***** HAD A -NON ****** FUEL FILTER ON IT,-SAYING THAT THAT WASN'T SUPPOSE TO BE, THEY EXPLAIN THEY ORDERED A ****** PART TO MAKE THE ***** CORRECT. SO TEAM WINNEBAGO LAND AT A TIME BEFORE I BOUGHT THE ***** CHANGED THE FUEL FILTER ON THE ***** FOR HAT REASON ,,I CAN ONLY ASSUME.

  
  

  AS I READ I FIND MORE AND MORE ***** BEING REMOVED AND REPLACED THAT I WAS NEVER TOLD ABOUT. THEY LIED,COVERED UP THE FUEL FILTER WAS HIDDEN, FRAUD ???

  
  Regards,
  
  ******* *****

  Business Response

  Date: 04/19/2025

  We are currently in the process of gathering additional information from ****** regarding the technical aspects of Mr. ****** concerns. Since this includes manufacturer service reports and parts history, it is important we work directly with ****** to ensure we have all the facts.
  In the meantime, Mr. ***** has rejected the buyback offer I previously extended. I also understand that he is pursuing this matter through the ************************* Consumer Protection Program, and I am awaiting further correspondence from their office.
  We remain open to resolving this issue fairly and will continue working in good faith as we wait for the necessary responses from both ****** and the *** program.

• Initial Complaint

  Date:03/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When they talked me into an extended warranty they led me to believe that this was a 5 year extended warranty. through out the whole process they led me to believe this was an 5 year extended warranty. when I got my card in the mail it appears it's only a 4 year extended service agreement.In the documentation I got when I purchased the snowmobile it clearly states the service contract does not cover the vehicle until the end of what would have been the manufactures warranty and is secondary to any applicable manufacturer's warranty. Nobody is going to pay for a year warranty to run side by side with a manufacturer warranty so based on the information in the contract this is a 4 year warranty being sold as a 5 year. That is a very deceitful way of doing business. I was also told that I would have a full tank of gas but it wasn't full. I either want my full refund, $350.00 for another year warranty or give me the 5 full years extended warranty that I paid for.

  Business Response

  Date: 04/09/2024

  The warranty sold is a total of 5 years as stated on the contract and explained that way. This dispute was settled, the $1,600 paid for the warranty was refunded in full to the customer as requested without issue. 

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************