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Business Profile

Dentist

Integrative Dental Solutions LLC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • dejaboom

    Date: 02/17/2023

    I came across Integrative Dental Solutions via Google reviews. I called to make an appt and said I was a new patient looking to make an appt for an exam and cleaning. They said new patients initial appt is about 1.5-2 hours long, but they couldn't get me in until mid-May. However disheartening, I still made an appt since the Google reviews seemed so positive. I was then told I needed to pay a $149 new patient fee required for the initial visit. I said I have insurance but was told that doesn't matter, it's a fee everyone must pay. They then asked for my payment info which I reluctantly provided and the appt was booked. Later that same day, I called the 2nd dentist I was considering and was able to get in the very next week. I filled out new patient forms, had my old dental records sent over, and booked my appt. When I called Integrative Dental Solutions back to cancel my appt made earlier that same day, no one was available so I left a message asking to cancel. I never heard back so I called again next morning only to discover they were closed for ‘staff training’ (no wonder they book apps months out, but I digress). They called the following morning to confirm my cancellation and questioned why. When I mentioned I went elsewhere they suddenly had an opening the next morning. I told them my paperwork and dental records were already sent to the other dentist’s office. They said they understood, but told me the $149 new patient fee I paid them was non-refundable. What? Come again?!? I said that was not disclosed to me when I made the appt and even noted I had called the same day I made the appt to cancel it. She said that didn't matter, apologized, but said the fee was still non-refundable. What a TOTAL SCAM! Be wary of businesses that run their practice like this. No one should be forced to pay a $149 new patient visit fee when they call to cancel their appt the same day it was made. This place is definitely not getting my business now or ever!

Integrative Dental Solutions LLC is NOT a BBB Accredited Business.

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