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Business Profile

Auto Brokers

Galen's Tag Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21, 2021 I ordered a vehicle information report from Galen's Tag Service, LLC. To date I still have not received the report and the company is not answering any messages left nor responding to emails. I am a retired **************** working for the *************************, attached to the **** Rappahannock is why I have not filled this complaint sooner. Attached is the original email trail giving my order number, ETC from the company. Thanks.

    Business Response

    Date: 11/27/2023

     

    We received an email from the customer today. The customer was contacted via phone shortly after receiving the email.
    We discussed that the information that was supplied by the customer was not correct and needed to be corrected before we could complete the services that he would like to have done for his vehicle. He was also told that he has not been charged for any services to date. He did not realize that and was told that if he found something different, please let me know.

     

    Per his request, he would like the information corrected, so he can have the decoding service completed. 
    Going forward, I told him I would have some results for him to review later this week.

     **********;

     

     

     

     

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Placed order for fender tag for car project in November of 2022 - Provided a credit card number and was quoted $550 for fender tag - No fender tag was generated after one year - Hundreds of phone calls to Galen's Tag Service were made, however there was usually no answer at the business (2022 - 2023)- ***** made empty promises that I should get the tag next week on multiple occasions (2022 - 2023)- ***** said that she would drop the price because I have been so patient (October 2023)- ***** said she had to find a new vendor for the tags (July 2023)- ***** said that I was on the top of the list of many to get my tags (October 2023)- Sent Galen Tag Service multiple emails asking about the status of my fender tag with out response (2022-2023)- Huge delay in my project as I wait for the fender tag - Need to have my fender tag manufactured and shipped to me. I am glad to pay the cost to get it, but I need it immediately. I should not have to wait a full year after ordering it.

  • Initial Complaint

    Date:09/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, on (11/2016) I paid $500 for tags that I never received, last time I talked ***** she told me they were almost done? I haven't heard from GTS in over a year. I have been calling and Emailing with no response. Is GTS still in business? PLEASE let me know that they are still going to get done. This is the last contact I have had with GTS."Galen's Tag Service, LLC This order should be wrapping up soon.I hope to have the package in your mail box by 2-14-2021! ***** at GTS, LLC 608 326 346-work""Please email me your shipping address.***** at GTS, LLC ************-work"

    Business Response

    Date: 09/27/2023

    I spoke to ***** today via phone 9/27/2023.  

    His order has been processed and sent via priority mail.  He has been provided with the tracking number of the package via mail and text on his cell phone.

    He will advise when he received the package.  

    My sincere apologies that the order was delayed.

     

    ***** at GTS, LLC 

    ************-work

     

     

     

     

     

    Customer Answer

    Date: 10/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:11/30/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to get a trim tag Ive been getting the run around for over a year they have all my information if they cant make my tag they need to send me all my car information that was given to them and I will go somewhere else they dont even answer the phone for me anymore

    Business Response

    Date: 12/11/2022

    We have spoken to customer and are working this request for him.  To date he has not been charged any fees.

    If we can't complete the order, we will notify the customer. 

     

    thank you. 

    Diane 

    Tell us why here...

  • Initial Complaint

    Date:08/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a fender tag decode in June of 2018. They told me there was a wait of 3-4 months due to previous obligations. No worries, called/emailed every 4-6 months and to check in and was told (when they would answer) it was in work still. Fast forward to the summer of 2020 I finally get draft documents for my approval, 48 hours later I email them to say no issues. Now August of 2022 I'm no closer to getting anything than I was in June of 2018. All I ask is for them to return emails or calls and to do what they promised to do.

    Business Response

    Date: 08/30/2022

    8/30/2022--Per my phone conversation with Mr. ****** today, the documents will be shipped today via priority mail.  The priority mail tracking number has been sent to Mr. ****** via text and via email.  Signed copies of the documents have been sent to Mr. ****** via text as well.  Mr. ****** will contact me when he has received the package to make payment.

     

    Customer Answer

    Date: 08/30/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

Galen's Tag Service, LLC is NOT a BBB Accredited Business.

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