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Business Profile

Accounting

Apel Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accounting.

Complaints

This profile includes complaints for Apel Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Apel Associates, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a ******* gift card. When attempting to use the card at a SEPHORA store, was told it had a zero balance. The SEPHORA attendant scratched off the PIN before returning the card. When I called SEPHORA, they told me the card had a zero balance and they could not help.

      Business Response

      Date: 12/06/2024

      We do not have any record of **** being a current or former client of Apel Associates; nor have we ever sent gift cards from ******* to anyone for any reason.  We do not have any affiliation with Sephora.  We believe this is a fraudulent complaint.

      Thank you.

    • Initial Complaint

      Date:10/16/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** was hired to complete our tax return for 2021. We submitted all of our information April 1, 2022. We were told that we had to sign an extension form just Incase they couldnt get to our by the 15th but was told thats not very likely. 6 months later our taxes still werent completed despite being mislead. If we would have known they were that far behind we would have gone elsewhere. I contacted **** by phone 2 times asking if they knew when our taxes would be completed and what the price would be. I heard nothing back about price just that they were short staffed. My husband called it! He said they were going to wait until the very last minute to do our taxes despite me asking several months ago to have them done so we didnt lose our insurance! It took them almost 7 months to get to our taxes claiming they were understaffed yet took vacation! They literally waited until just before the extension deadline to be up to do our taxes and they didnt even file them! I called and emailed to please get to my taxes ASAP because I was going to lose my insurance and they didnt get to them until OCTOBER! So either they overloaded themselves despite being short staffed or decided they just didnt care! They saved our taxes until dead last, and sent us a bill for almost double the previous year 960$! Despite me literally providing all the information they needed in an extremely simplistic manner! I literally wrote everything down and spelled it out for **** yet she asked me for forms that I had already submitted she just didnt bother to fully look through my stuff I gave her! Waiting until just before the extension deadline is up to say oh hey by the way you owe us almost double! Pay up or dont have your taxes in on time! *** asked multiple times why my family and friends havent been charged almost double! I also asked for a complete breakdown of charges explaining to me why the cost skyrocketed yet I am ignored and told I need to pay or my bill. They refuse to answer!

    Apel Associates, Inc. is NOT a BBB Accredited Business.

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