Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/22 **** from Xtreme Landscape Curbing came to my house to give me an estimate on the curbing I wanted done. **** told me I would need to put 50% down to get the 10% promo discount and group rate (my neighbor was also getting curbing done) and to lock in for a June install. On 3/15/22 I put down $1100.00 to lock in the discounts and install. On 6/15/22 I got a call from **** saying he was going to come and install the curbing on 6/17/22. On 6/17/22 my curbing was installed, upon completion **** told me it actually was 261ft not 230ft, he recalculated the bill and said he needed full payment that day, and he would be back in 2 weeks to seal it, which I paid. Later that evening I went over my bill and realized he didn't give me the 10% discount or the group rate, estimate was for 230ft @ $9.49/ft = $2183.00 (after discounts), the final bill should have been 261ft X $9.49= $2477.00 (I rounded it up 12 cents), I was charged $2743.00 for 261ft that comes out to $10.51/ft. $2743.00-$2477.00 = $266.00. On 7/12/22 I noticed there were 2 cracks in my cubing and I texted **** with the pictures letting him know he needs to look at this when he's here sealing, No Response. I have contacted **** on 7/26, 8/5, 8/11, 8/19, 8/29, 9/6, and 9/22 getting an excuse every time why he couldn't make it. On 9/22/22 **** said he would refund me $1.00 a foot so I could have someone else seal it, I responded back that I got an estimate and it was going to cost $400.00 to seal and fix the cracks. I told ********** would accept $500.00 and put this behind me, he said he would refund me only $400.00 and the check would be mailed out by 10/5/22, On 10/12/22 **** was asked where the refund was and he said "it was mailed out on 10/8/22". It is now 10/20/22 and still no refund check. The resolution I am looking for is $400.00 + $266.00=$666.00 to finish the job and get my 10% promo discount and group rate that is written on my estimate and signed by ****.

  Business Response

  Date: 10/27/2022

  This refund has been issued for $400 via Venmo to his neighbor ***** who also had work done

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  the business never responded to my complaint and the last email I received from you didnt ask me anything.  I want this reopened until I get my refund.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25, 2022, I issued payment for half of the quote to install curbing. Curbing was installed June 17th and owner advised he would be back in three weeks to seal the curbing. Over the next two days as it was drying three cracks appeared on the curbing in the front yard. I called owner June 19th to advise of the cracks and he said he would look at them when he sealed. Over the next twelve weeks I reached out to owner nine times because he did not return or contact me to make arrangements. He kept committing to a date however never showed up. Finally September 22 he advised he would issue a refund for $1/foot because he would not be completing the job. I had three estimates to finish the sealing and fix the cracks, with estimates up to $1200 (100 feet). I responded that $1/ft would not be enough to fix however agreed to accept $300 that would cover one of the estimates to seal and inject a filler in the cracks(not redo them as I requested but I wanted this resolved and not have curbing that looks terrible as it did for the entire summer), I asked for a refund by Oct 1st. He agreed to issue a refund by Oct 5th. Oct 9th I followed up as refund was not received. He advised he mailed it Oct 8th however to a different address on my street that does not exist. I asked to have it hand delivered by oct 14th or will be proceeding with small claims court and negative reviews. He threatened to cancel any refund if I took those steps and is no longer responding to me. I would like my $300 refund, and with losing all trust I would like a cashiers check instead of a personal or business check that I'm concerned would have insufficient funds. In addition, the curbing has messy edges that dried rough and pieces of the cement mixture all around the area that I had to clean up after they left.

  Business Response

  Date: 10/19/2022

  These checks were mailed out. I am waiting for them to be returned before I issue different ones. If they were not delivered 
  

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Business claims he mailed refund 12 days ago however it was mailed to an address that does not exist.  Instead of waiting for it to be returned, I suggest he cancel the check and reissue a new check and hand deliver to my address to avoid repeat error and more excuses.  Original commitment was to mail earlier however that did not happen. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 10/27/2022

  This A $400 refund was issued via Venmo to ***** his neighbor for the refund

  Customer Answer

  Date: 10/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The response is to ************************* complaint however I did receive the refund.  Thanks you for your assistance. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I hired **** to put in concrete curbing months ago. We paid him in full. After laying the concrete he said he would be back the following week to seal the concrete. He never came. My husband texted him multiple times and also left a voice mail and we never got a response. I found his company on ******** and sent him a message one month ago to which we finally got a response but no details as to when he would be out to seal the concrete. We attempted to contact him yesterday and today and we got no response. The weather is getting harsher which will damage the concrete if its not sealed. We have made it very clear that we need this completed right away. **** could also hire a different company to come seal it for us but it needs to be completed ASAP.

  Business Response

  Date: 10/08/2022

  I responded to this customer this morning to her message from yesterday. I informed her that weve had to hold off on doing our ceiling due to the lack of help to try and get all the jobs done and then seal all of the jobs at the end of the season. I told her we would be out there in the next couple of weeks. I am operating with one other employee other than myself at this time. We are doing the best we can thank you

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2020 I paid Xtreme Landscaping and Curbing a down payment of $6,868 for concrete work to be completed in the summer of 2021. After several phone calls, in attempt to schedule this work, ****, the owner of Xtreme Landscaping and Curbing, failed to provide clear communication when he would arrive to complete the work. He then stated the work would be done the week of 7/4/21, at the end of the week we had not heard from ****. Following a text message inquiring about the work, **** then stated in a text message that he would be at our home on 7/19/21 at **** to start the work. On 7/19/21 at ****, I received a text stating he was canceling the job and would refund our money. After many excuses, by ****, including health and financial concerns, we entered a verbal agreement to on 8/15/21 that **** would pay us $1,000 immediately and then we would received $500 payments. This continued until 10/12/21 for the total of $5000 refunded. **** stated he would pay us $2,000 back come spring when he resumed work. Since January 2022, we have received 1 - $500 payment. While trying to communicate with ****, he does not respond to text or ***** requests for the remaining payments. The last payment of $1,368 was requested on 7/27/22, which would bring our total to the amount paid to him on 12/14/2020. I also sent a text on 7/30/22 stating we are hoping to close this concern ASAP, without any response to either the text or Venmo request.

  Business Response

  Date: 08/29/2022

  I am limping along the best I can with the lack of help and work . I stated before I will pay them as. Can.provided the stop reporting me to different agencys and intentionally hurt my reputation. I cannot give a specific date for them.

  Customer Answer

  Date: 09/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This is not about hurting anyone's reputation; it is about getting our refund for work that was not completed.  We have reached out in a variety of ways, without any response.  The concern about lack of refund returned and lack of communication continues. This has been going on for over 12 months, and **** has had our money for 20 months.  The lack of work and staffing, is not our concern, getting a refund and settling this is what we are looking for.  My concern is that there are many organizations that are currently hiring, if the lack of work is a concern, has he explored this to make this situation, right?  If we need explore legal assistance, that is what we will do.  I will anticipate that we have a plan from **** without any variation of this plan or further actions will be pursued.
  
  Regards,
  
  *********************************