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Business Profile

New Car Dealers

S & L Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/11/23 purchased a Dodge Ram **** from S&L Motors for approximately $56,000.00.While driving the truck home, noticed a loud vibration while going up an incline at 63 mph.Immediately called Salesperson **** to report the issue and discussed calling their service ****.Next day I called S&L service **** ************* three times before my call was answered and set up an appointment. Brought the truck in, mechanic took ride in truck and said loud vibration was normal.I have owned seven Dodge Ram trucks and have never heard a noise like that. I am also a mechanic and know that this is not normal.

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2019 Ram **** truck from S & L motors. These trucks are widely known to have a defect. The truck had a rear sliding window and the frame cracks. This crack causes water to leak inside of the vehicle. I was told because I wasnt under the 3 year ****** mile warranty they wont cover the damage. However if I was under the warranty it would be covered. I googled this crack and found dozens if not more cases of the same thing in a matter of seconds. I also have an extended warranty which I bought at S & L motors and the extended warranty states they wont cover this either. I called **************** and I didnt have any luck. They also stated nothing they could do. This was a $60,000.00 truck I bought and I have under ****** miles on it. I did nothing to cause this damage and it is just a defect in whoevers design. I would imagine a recall or something would be good. Thanks for your time I hope you can help.

    Business Response

    Date: 06/13/2023

    Stellantis denied customers request for repair on this rear window because of factory warranty expiration date of December 28, 2021. S&L Motors offered to repair at our cost of $1363 with local autoglass company. The offer is still available to customer if desired.

S & L Motors is NOT a BBB Accredited Business.

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