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Business Profile

Arborist

United Arborists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gave me a bid for tree trimming and removal in May 2023. I signed the Proposal for services May 20, 2023. ****** the owner of the company did not come to do any of the work until August 22nd, 2023. I was told that he was not able to get me into his calendar until then. He removed one tree and trimmed one pine tree. He did not trim the Maple tree. He stated that he would be able to come back and finish the work on between the 2nd and 9th of September 2023, because he needed his lift to complete the work. Based on this timeline being less two weeks I agreed and I paid him in full for the work. He did not complete the work. I have contacted him several times and he sets up a date to complete the work and then doesn't show again. I then have to reach out to him and he sets another date and doesn't show. I requested a refund for the unfinished work and he declined and said he is going to finish the work, but he never does. At this point I want a refund for the unfinished work that he did not complete.

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