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Business Profile

Auto Repairs

Meineke Car Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over two weeks ago I brought my car to ******** to have it looked at smoke was blowing up between the reservoir and the engine the needle went all the way to the red for no reason and my coolant was low in the reservoir extremely low but I saw no leaks so I need to have it checked. Meineke claim but they looked at everything and everything was fine and the coolant level is good and everythings good to go if I had any further problems to bring it back but why would I sit there and drive a vehicle when its like that. I did sit there and drive it but I kept causing problems and I end up driving my mothers car. And I thought well Im gonna have a checked by somebody else just to verify what they claimed and by the way ******* didnt even do a leak down test.They out right admitted that he didnt because he didnt see that there was a problem. I ended up paying for the inspection of side vehicle my Monte ***** **** SS its a little over ****** miles. I was very frustrated and very leery because I have health problems and if something were to happen to the vehicle I would not be able to walk so far to get something for it to move all the way until I got home. I made it further appointment to have it re-looked at but thought better of it because I thought something might be fishy I bought A+ In ********** and they found the problem right away there was water pump hose leaks but someone had mixed Wrong coolant was put inside my radiator and all over the place before I even put in the right kind of coolant its supposed to be dexcool and whoever put the radiator stuff in before me it was not dexcool. A+ ***** even charge me for the inspection furthermore I decided that they will do the work on it which should be about $1000. All I want done to Meineke that particular address just to make sure they check everything and do all tests for for saying everythings fine to anyone else. Dont just guess.

    Business Response

    Date: 11/11/2022

    BBB Comment by Staff SKW:

    I called the customer and she was really nice. We had it running here for 4-6 hours there was no leaking and no smoke 

    to fix every single leak is unheard of. You fix it when its broken. The antifreeze was completely full and she said there was no antifreeze. 

Meineke Car Care Center is NOT a BBB Accredited Business.

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