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Business Profile

Heating and Air Conditioning

J & E Heating and Cooling LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for J & E Heating and Cooling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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J & E Heating and Cooling LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kaylene H

      Date: 08/18/2023

      Kaylene H

      Date: 08/18/2023

      If I could give them a negative 5 I would.I had a furnace installed back in October and I've had to have them come back over 8times Last week I had water pouring into my furnace.The technician was swearing at me and when I asked him about the water in the furnace he said "Water evaporates"I only wanted him to show me the ceiling where the water was leaking in. It took him two minutes for him to do it. And about 10 minutes of him arguing with me.At one point he said that he wasn't the one that has the leak and then he said that he would leave because I was upset. Very poor customer service. How do you not be upset with the whole situation?

      J & E Heating and Cooling LLC

      Date: 03/21/2025

      Thank you for providing your feedback. We take all customer concerns seriously and value the chance to address the situation you mentioned. Although this review dates back two years, we believe its essential to respond and clarify the matter.

      First and foremost, we sincerely apologize for any frustration you encountered during your furnace installation and the follow-up visits. We recognize that having to make multiple service calls can be quite aggravating, and we always aim to resolve issues as efficiently as possible.That said, we feel its necessary to clarify that the interaction between you and our technician appears to reflect an emotional response rather than an accurate representation of the service provided. We understand that you perceived that technician as rude, as we prioritize professionalism and respect in all customer interactions. The technicians comments, including the remark about water evaporating, were likely meant to clarify the situation, but we regret if they came across as dismissive or inappropriate. In addition, please note that this technician is no longer with our company.

      We also understand that it can be challenging to remain calm when faced with unexpected problems. However, we encourage all our customers and team members to engage in respectful communication to achieve the best possible outcomes. From our perspective, the situation seemed to escalate unnecessarily, and we wish it could have been handled in a more constructive way.We appreciate your feedback and are dedicated to continuously enhancing our customer service. If you still have any unresolved issues with your furnace, we would be more than happy to assist you. Please feel free to reach out directly so we can work together towards a resolution.

      Thank you for your understanding.

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