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Business Profile

Painting Contractors

Get-R-Done

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

This profile includes complaints for Get-R-Done's headquarters and its corporate-owned locations. To view all corporate locations, see

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Get-R-Done has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Get-R-Done in August of 2019 to paint our home. The contract indicated that there was a 5 year-warranty. The work was completed in October of 2019. During the Fall of 2021 and Spring/Summer of 2022 the house began peeling very badly. It needs repainting in many areas. After numerous phone call and messages, *********************************** agreed to come out and take a look at the house. He came, along with a woman named *****, on October 16, 2022. After walking around the entire house and looking at specific areas that were particularly bad, they agreed that the house needed to be repainted and stated that the warranty would be honored. ***** indicated that they would put the house on their calendar for the first time in the Spring when the weather was suitable for painting since it was too late in the year to do the work. I asked them to put that statement in writing. She agreed, stating I would have something in the mail in a week. When nothing appeared in the mail by October 27, 2022, I called. She said they had been busy, and she would get it out right away. As of January 16, 2023, I still do not have that written agreement. I have made repeated calls (November 3, 2022, November 15, 2022, December 1, 2022. These calls were usually returned with a promise that the written document was coming. I called again on December 14, 2022, and indicated that I would be filing a complaint if I had not received this document by January 5 of 2023. The call was not returned, and I do not have a document at this point. I called one last time on January 16, 2023. The call was not answered; a message was left; no reply.I am concerned that since I cannot get a written statement that the house will be repainted per the warranty that they will not honor the warranty. (Cost of painting - $11, 075).

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