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Business Profile

Baker

Larsen's Bakery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/25/23, I ordered two kringles for Delivery on 8/2/23 through the business' online ordering system. To this date, I have still not received my order. I have been working through my credit card company to dispute the charge and my dispute was recently denied because the merchant told them no refund was due. The merchant has not provided any proof of a **** tracking number to show that the order was ever shipped or delivered. I attempted contacting this business at least four times directly; twice by phone to the phone number listed on their website, once by the contact form from their website, and once by email to the email address listed on their website which was never delivered. I responded to the denial of my credit card dispute; however, this business should absolutely be reported to the BBB.

Larsen's Bakery is NOT a BBB Accredited Business.

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