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Business Profile

Signs

Michael's Signs, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Commercial Store front sign from *******'s Signs. Items fell off the sign, and the 3m laminate peeled **. Supervisor onsite visit, repaired some of the fallen items, and advise the sign is still under warranty. After departing, no follow up of any kind or warranty work was performed. Messages left on voicemail, email, and with escalation to the owner, have gone without a response. Requesting a call back and warranty work performed. Following the supervisor *************************, agreed to send photos, but received nothing.

    Business Response

    Date: 08/03/2023

    Good afternoon, I did reach out to ************ today and we have rectified the problem. To clarify , the sign had a two warranty, contract written, and has been installed since 2017. A point of info that he neglected to mention anywhere. Our crew will go out and and trim back a couple of pieces that are coming off and apply a liquid laminate to help protect the graphic surface. ************ has agreed to this as a satisfaction to his complaint. We've just celebrated our 75th year in business and this is our first BBB notice. A bit disappointing that he did not try and contact me directly before giving us a 1 star goole review and filing this complaint, though he says he did.  It would have been taken care of just as fast had he tried a bit harder. Did he file a complaint against 3M? it is their product. He did try and reach out to them and they did NOT return his calls.I hope this brings this complaint to a close. We plan to try and get our there next week to get this taken care, but we need a cloudy and cooler day. His sign is in direct sunlight for a better part of the day and is very dark. It absorbs all sorts of heat. Please let me know what the next steps are after we satisfy My ****.

     

    *********************************

    *******'s Signs **** President

    ************

    *****************************************

    Customer Answer

    Date: 08/04/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************

Michael's Signs, Inc. is NOT a BBB Accredited Business.

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