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Business Profile

Light Fixtures

EzLightWraps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ezlight wrap June 29, 2024 with a credit card. This light cover provides an updated appearance to old existing Hollywood light. After receiving the newly modified design ezlight cover, I did not need the extra ordered brackets and magnets I paid extra for. I had previously purchased a ezlight wrap 11-28-22 that would not stay attached to my hollywood lights which I had to modify that ez light wrap with extra magnets and bracket to adhere to the light to stay put/not fall down. I emailed **** **** EZLightWrap 7-22-24 requesting a refund of $12.00 **** **** stated via July 22, 2024 email she would refund and send me a mailing label which I did not receive. after 3 weeks of waiting and emails I mailed the magnets and brackets back via **** August 10, 2024 costing $5.35 tracking #**** 1150 4491 4223 5660 34. I requested via e mail said refund multiple times August 27, 2024, September 10, 2024, and September ******* with no refunds received as yet , (Bracket price $11.95 divided by 2 and the extra magnetic strips were $6.00 explanation of item refund) all communication has been via e mail I still have along with credit card purchase proof. I request $12.00 magnets and bracket plus $5.35 shipping as I never received promised shipping label=$17.35. I requested cc refund back on card August 27, 2024 **** **** stated she could not find my order it was so long ago I requested a money order **** **** stated I dont have time to get one (money order **** **** stated September ******* Are you in a safe neighborhood and asked to send cash or check, I told her fine but have not received any refunds. **** **** has received said returned items. I have not received any communication since September 10, 2024. Thank you for your assistance in this matter for resolution.**** **** EZLightWraps ******************************** ************/507 291 ****************************************************************************************************** *****************************

EzLightWraps is NOT a BBB Accredited Business.

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