We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lumber Store

Firkus Lumber Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had windows installed by Firkus Lumber this spring (April-may). 2 of the 3 windows were supposed to have screens. 1 of the 2 windows, I was able to get screens for after letting ****** know the screens weren't present. I've been waiting for screens (2 screens) for the last window (a bay window) since he installed them. My last contact with ****** at Firkus Lumber was July 6th. On July 6th, ****** informed me that he would be out on July 7th to check on the windows for replacing the screens. ****** left me a note saying the following- "I am getting ahold of the sales rep to get here asap to get the screens fixed'. I have called ****** once and left a message. I have also stopped down at Firkus lumber in person. No one has reached out to me with any updates. I paid for screens, ****** acknowledged that the screens should have come with the windows and at one point said he would pay for them himself if he had to. ****** ordered the windows through his supplier, Minkota Windows out of **********, Minnesota. My goal is to get the screens that are due with these windows asap. I currently feel that i am being avoided and that after 5 weeks no one has contacted me to get resolution on a product that I already paid for. I would like the screens to black, the exact same color of the windows and there should be two screens that are identical in size. I will not accept a screen that isn't the exact color or size. ** also suggest that next time ****** orders windows from his supplier, he confirms that all of the product is present before accepting the shipment from his supplier.

Firkus Lumber Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.