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Business Profile

Sporting Goods Retail

St Germain Sport Marine, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for St Germain Sport Marine, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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St Germain Sport Marine, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Keeley D

      Date: 03/03/2023

      We rented a snowmobile for Sat & Sun. We had a family loss that occurred a week & a half before the trip, requiring me to adjust our rental from 2 days to 1. Called to explain & Carla said it was no problem, assured the adjustment was made. The next day, I called & spoke to Rocky, who reassured our res was set. 2 days later Tom called revoking the 1-day rental. I was shocked as we already paid & were bringing 16 people's business. I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1. Tom said cancel, come in day of to see if a mobile was available. We were 1 week out from the trip, so I agreed. 6 days later, I called to see if he would let me reserve a mobile. He begrudgingly did, but made me pay a 2nd deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit. Tom was not sensitive at all to the human nature of our situation. He made us cancel our res just to remake it, for the same mobile, & make us pay a 2nd deposit. Now to get to the real issue. Saturday goes off without a hitch. We drop off the mobile/keys in a drop box at 7:00 AM Sunday morning & go our merry way. Weeks go by and I notice a $350 charge still floating from St. Germain. I think huh, that's weird. Call them. Tom tells me the charge should have dropped; he'll call me back. Calls me back 2 days later & tells me that we damaged the mobile. They are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. We in no way did any activity that could even have slightly damaged this. We were in a line of 8 mobiles all day. With only 1 couple with prior driving experience. We were all extremely cautious. Tom said they would send pics of the damage as we wanted proof. We never got 1 email (have yet to receive) or 1 pic of the damage we allegedly did. Do NOT trust them. Take pictures of your mobiles PRIOR to use. I am convinced our damage existed prior to us taking out!!

    St Germain Sport Marine, Inc. is NOT a BBB Accredited Business.

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