We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Salem Auto Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Salem Auto Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Salem Auto Service, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 23, 2024 I drove my car to Salem auto. I told the owner I wanted a new Thermostat put in & to check for a possible radiator leak. The mechanic called me & said the radiator did leak & that he could fix it. Would have to take apart top part of the engine & would cost me $550. I told him to go ahead & fix it. Another day later he calls back & says it would cost a lot more. So, he was told to forget fixing the leak & just put in the thermostat. When I went to pick up my car, I was told by the owner it over-heats right away so it wasnt driveable for me to drive home. I then told him how I had been driving the car around days before plus the fact that I drove it in to them & NEVER had it over-heated. It ran fine. From then on for over a month I had to call every other day to find out what was going on with my car. It seemed my calls were being avoided. When I did finally get to talk to the owner, I was always told they hadnt gotten to my car yet. They always put it off to the end of the week before they would touch it. It was about Oct 17th I finally asked them for a loaner or rental. I was assured they would make arrangements for a rental. Another week went by with the owner avoiding getting me a rental every day. Finally, I insisted that I was provided a rental as it was ridiculous & unacceptable that they had not yet fixed my car. Instead of them providing me with a rental, the owner suddenly decided that his mechanic did not cause the new current problem(s) with my car & said he would tow it back for me though. How nice a wrecked car & a free tow. When I had them bring the car back on Nov 1, 2024, not only would the car now not start at all, part of the hood of the car is smashed in the front. This also was not like this when I drove it in. Who knows what else they messed up in the engine.

      Business Response

      Date: 01/27/2025

      The owner of the business will be contacting the consumer via phone to discuss the situation and work on a resolution. Please expect a call soon.

      Customer Answer

      Date: 02/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

    Salem Auto Service, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.