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Business Profile

Vacuum Cleaning Systems

Hydro-Air Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaning Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rainbow Air purifier in February. I loved it til the power head motor quit on November 4 a Saturday. I waited til Monday the 6th to call to get fixed. Hydro air said I had to send it in for repair. I did . Was picked up on that Tuesday. Heard nothing from them til today on November 22nd. They fixed it and will be sending it back to me for $15.00. Mean while I paid over $4,000.00 for the product. And been without it for a month. I feel that is totally unfair practice that spending that much They should have a quicker turn around on repairs.

    Business Response

    Date: 12/13/2023

    Hydro-Air apologies for any inconvenience we may have caused. Our service department is working hard to keep up on any issues our customers have with their Rainbow products. We will be sending out a box of Fragrances, and 16oz bottle of Fresh Air. (A $65 value) 

    We will continue to work harder on serving our customers needs in a timely fashion. 

     

    Hydro-Air 

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a demo ONLY for the purifier. I ended up signing for the vacuum. I felt highly pressured into getting it. The lady who did my demo neglected to tell me there was a 3 day cancellation on the rainbow vacuum. I have YET to receive the vacuum. I do not want the vacuum, and would like to cancel or when I do receive it, return it. The rainmate I got was junk and does not work. I refuse to pay thousands for a vacuum that will do the same. I just want to cancel, or return, and be done with it. I feel as if it shouldnt be an issue considering I was never told about th 3-day cancellation until I asked her to cancel it.

    Business Response

    Date: 01/14/2023

    Hello *************** to the customers complaint. I am asking if she will remove her complaint. I have followed up with our sales representative and it seems she and the customer had a hard time delivering the product. She had originally unfortunately been turned down for getting our newest rainbow so we are helping her with a slightly older unit. We therfore do not have them to leave on hand. However we ship them but there must be a signer to collect the product given the value. It sounds like the customer now has her product and it has all worked out. If there is any further action required please let me know.

Hydro-Air Technologies, LLC is NOT a BBB Accredited Business.

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