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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was asked to try out a new program using a personal trainer. I agreed to try it one day a week to see if I liked it. I was the first person to sign up with the new manager Sydney. I asked if I could cancel anytime. She assured me it was just a week to week training. It was early March I believe. I was out of town on April 18 when I fell and broke my hip. After I had surgery I texted ****** to tell her what happened and to let her know how happy I was that she made me work my upper body and how it was helping me move in my hospital bed. I also let her know that of course I couldnt do training and would let her know when I was better . She agreed. After a week I noticed the invoice was sent and paid ( direct from my account). I asked ****** why I was charged. She said she would look into it. She said she put a pause on the training. After a couple weeks I asked her again why it was taken out. She stated she didnt know I could only pause the training a month and gave me the number for her manager *******************. I called her and she stated that was in the contract. I told her I never saw or signed a contract. She said it was a verbal contract, and it was for a year. There was no word about that when I agreed to the training. ****** stated to me she didnt know that. ***** stated she had video of me signing up. I said that was great and Id like to see it. She just laughed. I knew they are a franchise but I called corporate. She said she would call and talk to her. ***** called me after corporate called. Laughing. Saying they dont have to do anything that corporate says so Im out of luck. Said I could buy out of the contract for $540. And if I didnt pay that or pay for the remainder of the year she would send it to collections. I did change it so they couldnt take money out. Today she emailed me and said she was sending the $880 I owe to collections.

Anytime Fitness is NOT a BBB Accredited Business.

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