Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Boyds tree service to cut, remove and grind out 2 large pines, topsoil and seed the areas. I specifically asked him, does that ***** grinding quote include all the cleanup, chip removal, and leveling ground to the surrounding area? Just want to make sure because I'm in a wheelchair and cannot do that stuff myself. And, So to make it look like the trees were never there, it'll be $1,900? How soon can you do it? They left a very large root sticking up out of the soil on one of them and a big part of the actual ***** on the other one was not ground down below the surrounding ground surface and they just covered it up. There were wood chips all over my yard and driveway. There were 1-1/2 inch rock around the trees. When they left, there were rocks all over my yard, way away from where they were working! They were suppose to seed it as well and did not do that either.I text him multiple times to try to find out when he could come back and finish their incomplete job. He ignored my messages a couple times, which is not unusual because I had to text him multiple times to get him to answer me on several other occasions. The owner left about 2 hours before his workers were done and unfortunately I paid him the remaining balance before the work was completely finished. And I could not get him to come back and finish grinding the ***** out. He also had to return to my fathers house to regrind stumps! I had to hire someone else to come finish their incomplete ***** grinding job. And I had to hire a kid to come help my father rake up all the rock and wood chips, so my lawn mower didnt get damaged or shoot a rock at my neighbors car or house! Hes been telling me for weeks, he will drop off money to account for the work I paid for, that they did not complete. And the additional money out of my pocket for the ***** grinding , cleanup, topsoil and seed. I offered to settle with him for $190 which did not include the topsoil and seed, $57.81.

  

  Business Response

  Date: 06/10/2025

  Again *** you will not be getting a refund cleaning up rocks was never part of the deal we did that for free now you want us to pay you for something we offered to do for free nowhere in the quote or my statement did I say I will clean up all the rocks the contract said we'll pick up the brush the wood and the mulch that's what we did.

  As you stated in your statement we were to make it look like the trees were never there and your photos it looks like the trees were never there

   

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  This message was sent to him prior to starting the job, it clearly says all the cleanup. Does that ***** grinding quote include all the cleanup, chip removal, and leveling ground to the surrounding area? Just want to make sure because l'm in a wheelchair and cannot do that stuff myself. You can see in the photo before he started, there are no rocks in my yard, they are all around the bases of the two trees. When they were done, you can see all the large rocks scattered all around the yard! And that does not make it look like the trees were never there. If I did not have them cleaned up, they could have damaged my lawnmower, the neighbors car, house or hit someone and caused bodily injury! If cleaning up the rocks was not part of the price he gave me, then he shouldve told me he would have to charge more for that because I told him I cannot do the cleanup myself because I am in a wheelchair. He came and looked at the trees prior to me sending that message to him, so it wasnt like I just put the rocks there after he looked at and gave me an estimate.
  
  Regards,
  
  *** ********