We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hunting Gear

Feldmann Engineering & Mfg Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Gear.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Benjamin M

    Date: 12/02/2022

    Benjamin M

    Date: 12/02/2022

    Bought brand new ice auger for $500.00 online from a Jiffy reseller. Started it. Won’t idle correctly. Called Jiffy and spoke with Kevin. He had me run it up to temp multiple times and let fully cool. Then had me adjusting the carb jet and idle screw. Nothing worked. Jiffy will not replace the brand new auger. They want me to drive an hour each way to drop it off at a service center. Then drive an hour each way again after the repair was made. So never drilled a hole with it but it’s my problem to drive 4 hours and wait weeks for service. I wanted to share my experience as others are shopping for new augers. Beware of the Jiffy customer service and policies. Dead on arrival is your problem, not theirs.

    Feldmann Engineering & Mfg Co

    Date: 12/06/2022

    This gentleman was called several times to remedy this situation and it has been resolved. He used ******** to tell his story and when we reached out to him and gave him many options to correct this problem he refused and took the product back to the store for an exchange.We do not hide from any issue and we answer the phone live so please call so you the angler can be supported to get you out fishing.***** is ranked every year as best in class customer service.Kindest regards

    Feldmann Engineering & Mfg Co

    Date: 12/06/2022

    This gentleman was called several times to remedy this situation and it has been resolved. He used ******** to tell his story and when we reached out to him and gave him many options to correct this problem he refused and took the product back to the store for an exchange.We do not hide from any issue and we answer the phone live so please call so you the angler can be supported to get you out fishing.***** is ranked every year as best in class customer service.Kindest regards

    Benjamin M

    Date: 12/06/2022

    I was indeed communicating with the service department. These are the options I was given. 1. Bring the auger to the nearest authorized service center which is in ********. Its one hour travel there and one hour travel back. Then when the shop was done fixing it, I would drive there and back again to get the auger. 2. Ship it to Jiffy for service. Wait a week, then they would ship it back. They were willing to pay shipping one way and they estimated their service department was out about one week. So likely 3 weeks turn time to get the auger shipped and returned to me. 3. They would ship me a carb and I would replace it to see if that works. Their manual clearly states that any unauthorized service would void warranty. Additionally, if the carb was not the issue, I would be back left with the other two options. I ended up driving it about 2 hours to ****** and exchanged it. Then drove 2 hours home. That was the best option available to me.This was a brand new in box auger and Jiffy customer service and policies offer no exchange or advance replacement. If a customer receives a unit that is defective on arrival, they are burdened with taking it to a service center or trying to fix it themselves. Customers need to know about this policy before purchasing from this company. They need to have the facts so they can make an informed decision prior to purchase. ***** did nothing to resolve my issue but provide inadequate service options. The reseller chose to go the extra mile and exchange so I would not report to my credit card company.

Feldmann Engineering & Mfg Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.