Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to ship a package, brought it to them, they boxed it and labeled it for shipping. It was shipping to ****** at **********************************************************************************, that was on the 19th of sept. I believe on the f sept. It was delieved to **********************************************************, I went to tell them what happened , and what they could do to help,or file a claim. Nothing because the zip code was wrong. I called new market police, they checked where it was delivered, however found nothing when asking about it at that address. Returned to the shipping mill today oct 21 and are not being very helpful in filing a claim, more less saying I gave them the wrong zip code. I never seen the label, I didnt make the label,if I would have I would have seen it was going to the wrong city. The claims form they gave me is for damages, not lost, I had insurance with it. They never looked that the city and zip didnt line up. They made the label and boxed it, I gave them an address, with a street and city, I never got to see where they sent it.but it was no the city it was aposed to go. Looking to get the piece replaced plus shipping cost. They never filled in the whole shipping address they put the street address and zip and let it self populate the city.

  Business Response

  Date: 10/22/2024

  ***** ***** did bring his item in to be packed and shipped. He had a note that he had hand written the ship to address on, with a zip code of *****. Our POS System is based off of zip codes; it does not even give us the option to enter a City name. I entered the house number along with the street name and the zip code that Mr. ***** had given me.  *************** brought it to our attention that this went to the correct street address but in the wrong city; he did admit at that time that he made a mistake and had the wrong zip code written down but stated that I should have been able to figure that out and that I should have caught the mistake. I explained to him that it is his responsibility to make sure that the address he gives us is correct. Carriers deliver off of zip codes, not necessarily city names (when you enter zip code ***** you get 3 different city options under that one zip code). He was very adamant that it was our fault and we should have figured out the correct address for him. It was obvious that he was firm on the belief that he had no responsibility in this being delivered to the wrong address. At that time, I did reach out to ************ to see if they could retrieve the package from the address that it was delivered to and return it to me. ***** did try to retrieve the package with no success. Mr. ***** then came in again and stated he wanted me to pay him for this lost package. He asked if I would file a claim and I said I would, but I need proof of value of the item prior to initiating a claim on his behalf - I never gave him any type of claim forms because I file the claim for him and I do it electronically - so I don't know what he is referring to there. He got frustrated and left my store. He is correct, he did not make the label but my store does have dual facing computer screens so my customers can see everything I am typing - including the ship-to address. Also, when my customers receive their receipt, it does show the entire ship-to name and address printed right on the receipt. His receipt does state at the bottom that "I acknowledge that the above addresses are correct/deliverable".

   

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I was made aware of that screen after I sent package, I got no reciect of the address only a tracing number. At the time of shipping,I knew nothing to look at the screen. As for the claim slip she gave me, when I read it delete with damage, not lose. The zip code did not match the city, the two cities were not next to each other,I was not made aware of it being sent to *********. Ask her what she said about my intelligence,in front of customers and employees, about that screen and me.
  [Please type your response here.]
  
  Regards,
  
  ***** *****

  Business Response

  Date: 10/23/2024

  I have attached a copy of the receipt that the customer received when he shipped his package. It not only shows the tracking number, it also has the recipients name, address, the Carrier we used, a break down of the boxing, packing and shipping charges and the expected date of arrival. As for the computer, the screen is literally right in front of his face and I do point out all the shipping options to my customers on the ******************** comparison screen (which shows the prices and transit time for ********** and ****** I will state once again that I did not hand him any sort of claim forms - I handed him a sheet that I pack with items in case of damage, I believe this is the red half sheet he is referring to. This sheet was given to him when I told him I need proof of value to be able to initiate a claim for him because the email address that he can submit that proof to is on that sheet. After reviewing my security camera footage of our conversations 1) I did show him his shipping options on the computer screen in front of him on his second visit 2) I did hand him the red half sheet and tell him to email me the proof of value to the email on this sheet and I will then initiate a claim on his behalf on his fourth visit 3) I never mentioned anything about his intelligence, he waved his flip phone at me and stated "I didn't know to look at the screen.....this is as far as my intelligence goes" I need him to email me the invoice, or ****** screen shot or some kind of proof of value for the item that he sold to ****** so I can start a claim for him. I cannot even initiate the claim without that proof of value

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **** 2023 I went to the shipping mail located in ********* ********* and shipped a package to my niece and nephew in ****** which includes cheese and sausage and string cheese. I had all intent to ship it ***** so it get there at Christmas I told the man at the counter I wanted to ***** and that there was food in there, that I wanted it there by Christmas. I was under the assumption that is what he did. He didnt tell me any date that it would arrive. And it also did not say on the receipt Again, assuming the package would be there by Christmas. So today my niece asked me when it would be arriving. The receipt did not say anything I did the tracking number and it said it was not going to arrive until January 6. this is very very unacceptable. That Food is going to be spoiled. I called the business and told them the situation and they said theres nothing they can do about it.

  Business Response

  Date: 12/22/2023

  The Shipping Mill is an independent retail pack and ship store. We offer all services and Carriers in our store and all Carriers are offered at all three stations. I have security camera footage of the entire transaction. At no point during the transaction did the customer request a certain service or Carrier. I have dual facing computer monitors and the customer can see all her ******************** options and their cost on the screen that faces her. After getting the customer information and the ship to address, my employee informed her that "this would be your best price and it would get there as fast as a letter, would that be good?" ********* responded with "Yes, that's fine." She was then asked if she would like a signature on the package and she stated that she would like someone to have to sign for it. My employee asked her if it is something important and she stated it is cheese and sausage and something valuable. The signature was added to the package, ********* paid the cost of the shipping and was very happy and said "thankyou, that was quick" and she left my store. The entire transaction took about three minutes.

  At no time did the customer request a certain Carrier nor did she state she needed it there for Christmas and I do understand that she is upset that it is NOT getting there for Christmas but none of the Carriers are offering guaranteed delivery during the holidays. Also, cheese and sausage will not spoil. As a side note a lot of people use **** to ****** because *** and ***** are extremely expensive to ship to ******. She had all her shipping options to choose from along with each cost on the computer screen in front of her.