Complaints

This profile includes complaints for Travel Leaders's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Travel Leaders has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Travel Leaders

  1045 Pennsylvania Ave Sheboygan, WI 53081-4317

• 

  Travel Leaders

  W62n244 Washington Ave Ste A102 Cedarburg, WI 53012-2709

• 

  Travel Leaders

  933 Anderson Dr Green Bay, WI 54304-5098

• 

  Travel Leaders

  3000 S Appleton Rd Menasha, WI 54952-1751

• 

  Travel Leaders

  49 N Main St Fond Du Lac, WI 54935-3419

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a $1,000.00 deposit for a trip/cruise to ****** that would occur on 8/1/25 - 8/10/25. This was a group trip organized by the Travel agent: Travel Leaders with FM 106 radio station. We paid the $1,000 deposit on 12/18/24. On 2/26/25 I contacted our travel agent and advised we needed to cancel the trip as my nephew/godson was getting married when we would be gone. We did receive $600 of the $1,000 deposit. The cruise line will refund if they are given 90 days notice. We are still out the $400 as that is what Travel Leaders/travel agent retains. We provided nearly 6 months notice and I think we are entitled to a refund, the outstanding balance of $400.00.

  Business Response

  Date: 04/01/2025

  I have attached 3 emails along with the clients signature on their invoice.  We require all clients to sign off acknowledging our cancellation penalties/policies at the time of booking on their invoice.  You can see that the cancellation penalties with dates are very clearly stated.  I have attached their email correspondence with their advisors who thoroughly explained that as part of the group they are not just booking the cruise but we have to pay the pre night hotel, the tours and the transfers which are all part of the package they booked.  She is comparing booking just a cruise with the cruise line to a complete package which are not the same.   I am confident we have provided enough information to prove we are not in the wrong and these are our standard policies but if you need anything further please let me know. 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I realize this is Travel Leaders policy, but I think it is not fair.  Other travel agents would refund you if the cancellation is 90 days or more.  I realize it is in writing, but I don't think it is right.  I will never book another trip thru this travel agency and will spread the word to my family and friends. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early August of 2023 my boyfriend and I booked a trip with this agency for a radio station trip to the *********. Part of the phone conversation was in regards to trip insurance. VERBATIM, the words from the agent's mouth were 'if you break a nail and don't want to go you don't have to.' She sent us the paperwork and we signed it. A very short time later it came to light that my boyfriend had to work during this time even though originally his vacation time was approved, no fault of our own. This is where everything went wrong. We found out that we had actually paid MORE for a more restrictive policy and now we are out this money. His job is refusing to give the evidence we need to file a claim with this policy as they don't want to get involved. While that is not the fault of the travel agency, it wouldn't be an issue had they given us the correct policy. This was a bait and switch and now we are out the full cost of this trip. We don't even have the ability to reschedule it under this policy, which would've been acceptable to us. I contacted Travel Leaders corporate office and they contacted the local office, who offered no response. This was not the first time they have not responded either. We are beyond upset with how all of this played out. What should've been a wonderful time is now wrecked and someone should be accountable for this. We feel the fair way to fix this is to refund the money for the trip as at this point we are done dealing with it. This has been going on for months now.

  Business Response

  Date: 03/20/2024

  Please see the below response I sent to Travel Leaders Corporate when they reached out regarding this complaint.  *************************** from Travel Leaders reached out to me February 20th and I gathered all of the information from our team and sent the below and attached backup to her on February 27th.  She responded the same day stating, " Thank you for the information. I will keep this in my file in case further action is required but you guys did a great job and all that you could do for them." (I have also attached the full email correspondence with Travel Leaders Corporate and you are welcome to reach out to ****** who will confirm we did in fact respond and provided adequate backup.

  Please review the below and attached and let me know if you need anything further.  
  

  ******,
  Thanks for your patience as I looked into this with the advisor, **** and our general manager.  I have attached some emails which I think will be helpful and below are my notes broken down.  ****, her coworker ******* and our *************** have all reached out numerous times and you can see she text ******* back saying please do not contact us again so have not.  We did cancel her trip and she does have Travel Guard.  If the reason is truly that he couldnt get off of work then they can fill out the claim. We even gave her the policy and Travel Guard contact information if she didnt want to deal with us.
  
  Background: We do numerous radio groups annually and we offer 2 insurances:  Funjet if they want to cancel for any reason and they will receive a credit.  Travel Guard if they want cash back but it is only for covered reasons.  ******** said she wanted the cash back so we sold her Travel Guard.  Note her mother is also taking this trip and declined any insurance.  When we invoice the clients we also have the Docusign that everything on the invoice is correct so there isnt any confusion.
  
  When she called to cancel she changed the reason she was cancelling 3 times.  The last was that her companion couldnt get the time off of work.  You can see in the text thread that we asked how long he had been employed because that would be a covered reason.  She said 4 years ago so we advised that would be covered. 
  
  Just to reiterate, we did cancel her trip and she does have Travel Guard.  If the reason is truly that he couldnt get off of work then they can fill out the claim.   I would be happy to reach out but the last correspondence to us stated she will *** us if we reach out again.  Let me know if you this is enough information and if I can help with anything else!
  
  Look forward to your response,
  ********
  
  
  ******************************* | Owner |  Travel Leaders
  ********* | ******* | *********
  Ph: ************ | C: ************
  www.tltrips.com

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  THis 110% incorrect!  The reason for cancellation was ALWAYS work related, always.  In addition, my parents taking insurance or not has NO bearing on my claim.  We notified this agency very early on of the work conflict.  ****, per her own admission admitted to me on the phone that she made a mistake and sold me the incorrect policy.  The one we agreed on that day, per HER words, was 'if you break a nail and need to cancel, you can.'  How could I possibly have know what policies they had and come up with that phrase on my own when this was the first time I have every used an agency or trip insurance? That policy was attractive to me for a variety of reasons AND it cost less than the bait and switch ****, again admitted to pulling.  But now there is a public record as to this agency's lies and performance so while I may lose this case, at least the pubic can be informed.  I will also change my ****** review as more people look at those and can be informed. Lastly, I will be taking this to their corporate office so that they also know what is going on at this local office.  Dishonesty is NEVER a good face for any business.  
  
  Regards,
  
  *********************************

  Business Response

  Date: 04/01/2024

  If the reason is truly work related then as our manager and our advisors advised, they can fill out a claim as that would be a covered reason.  As you can see in the emails and screenshots of the text that I submitted, we explained this information numerous times explaining that would be a covered reason even providing the travel insurance information if they did not want to have us help the client with the claim.  I'm not sure what else the client is looking for from us?  They can use the insurance and submit the claim?