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Business Profile

Siding Contractors

Engstrom Siding & Window
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Engstrom Siding & Window's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had ROOF- Shingles replaced. New. Used Vista Great grade supposedly. The workers and crew knew NO ENGLISH!! None. No easy way to communicate. Lead ******** (?) was here shortly. Crew broke and cracked my nice SIDING with pitchforks. Roof still leaking. Called within a week and when the crew came back, tried to say I had a siding issue! They did the damage, not realizing I had taken BEFORE AND AFTER PICTURES. Nothing was broken before. They came out a second time and broke more of our house siding!! I reported it to *********************** No response yet. I will update.

      Business Response

      Date: 08/06/2024

      Working with ******** on what did happen. He did find the leak and worked on sealing the hole, which was in a different area than where we were replacing the roof. ******** has his pictures from before and after. **** has been in communication with *****. 

      Customer Answer

      Date: 08/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      This is not handled as of this date. The work was done in mid July and more damage was done July 31, 2024
      Regards,

      ***** *****

      Business Response

      Date: 08/12/2024

      We are trying to get this resolved and it is now in the hands of upper management/owner. 

      Customer Answer

      Date: 08/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      As of this date 8-11-2024  **** *. The guy who came out last, week was told NOT to talk to me. I asked to have the roof repaired so it does not leak. It still leaks bad. **** will not talk to me he said, he was advised by someone not to talk to me!

      As of this date no one from the company has called me.  Ive call several times to talk to upper management.( texted ) many times to the main office.  
      Regards,

      ***** *****

      Customer Answer

      Date: 09/06/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [nothing has been repaired or replaced as of this date. Sept 6, 2024.]


      Regards,

      ***** *****

      Business Response

      Date: 09/25/2024

      We are scheduled to go to Nancys on Saturday and do what was discussed with ***** the manager and ******** the roofer 

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      This was not satisfied as Id oct 6 2@24. They reroofed half of my roof. They were supposed to give me the rest I owed off and never discounted it. It hadnt rained so I do not know if it leaks. ***** the manager/ owner said Other  companies would not do anything to repair my work and that I was getting a good deal by him trying to fix this issue. I was taken aback by his statement.


      Regards,

      ***** *****

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated the ordering and replacement of two gliding windows at my home on July 31, 2023. I made a $1,000 downpayment to get the windows ordered and get them replaced. They ensured that the windows could be installed by the end of the year. Looking at case studies, a window replacement project from order to installation could take typically 12 to 15 weeks. It has now been 30 weeks since I ordered the windows and they're telling me that installation still won't be until sometime this summer (so close to a year since I made the order.) It's hard to get the contractor to contact me. In fact, it took months and many calls to get the contractor back out to do final measurements on the windows so that they could be ordered.

      Business Response

      Date: 02/21/2024

      ***** has tried reaching out to Mark. We will let him know we will move him up on the schedule and plan to have the job done in the next couple weeks. 

      Customer Answer

      Date: 02/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****************

    Engstrom Siding & Window is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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