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Business Profile

Boat Builders

Yacht Works Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yacht Works Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yacht Works Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my boat off at yacht Works June 5 after setting this job up the previous August with ****, the manager of yacht Works, the old, accurate marine they worked on my boat for a while there were some issues they went to water test my boat, and it fell off the trailer and was damaged. They have done work to hide and conceal the fact that it has happened and try to pass it off to me, as is without informing me of the incident, I have asked for written estimates I have asked for signed estimates they were always unavailable, the head mechanic, and the mechanic that was previously working on my boat for yacht Works has now quit their jobs and went to do other things people that were less experienced, or left to resolve the issues with my boat, and there are many problems and quite a bit of damage from the front to the back When they dropped it off the trailer, I have contacted the ****** throughout this whole process they selectively not take my phone calls. I have called corporate at Sister city and they have not returned my phone call as well.

      Business Response

      Date: 09/05/2023

      This has been addressed and boat is being repaired. Customer has been contacted - all is right with the world.

    Yacht Works Inc is NOT a BBB Accredited Business.

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