Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave *****, from Green Bay Masonry a check on July 2nd, 2024 for a 50% downpayment to have some concrete work done at our house and he said he would be there the following week to do the job, then it was the next week and then the next week, this week he told me he cant get any concrete so it was on hold. I asked for a full refund and he said i would have the check by the end of this week, it is sunday evening and we still have not heard or seen *****. All we want is our money back so we can pay the new contractor whom is going to actually do the job for us.

  Customer Answer

  Date: 08/05/2024

  We have received our refund in full, can we please close the case 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to get concrete poured and some brick work completed at ******************************************************. ***** (the owner) seemed pretty responsive and would always answer his phone in the beginning. We met out at the property on September 10th for an estimate of the work and September 17th we signed the contract. At that time he wanted 50% of the payment which came out to $4,750. He cashed the check that day at PCM ************ in Green Bay. He initially said he could do it the following week (another reason I went with him). But then he said he had to order brick. After that, he had surgery in October but should be out there in 2-3 weeks. He said then he should be there in another few weeks. Come December on December 10th, he texts me, "We will pour this week. I'll call tomorrow" and then no work happens again. He keeps coming up with excuses about his health during this time. I'm trying to stick with him because I already gave him money, though. On March 1st, I asked for my deposit back since he isn't able to start the work. He said he can pour concrete when the weather breaks and he needs the work. Well, here we are into April and he's hard to get a hold of and won't respond. I've called him numerous times over the past 5 days, left voicemails, texts, and he's only responded once with a "Yes" respond to ask if he received my texts. I just want my money back or him to do the work. Either way. You can't just take $4,750 and not do anything. Phone number I have for him - ************. Attached screenshots of texts.Old NamesChange DateName CurrentGBM CONCRETE LLC 03/05/2021GREEN BAY MASONRY LLC *********************** ************************************************************