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Business Profile

RV parks

Whiskey Creek Family RV Park LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented their cabin for May 26 to May 28 2023. Rental agreement said no pets allowed. We did not take our pets we left them home with our son. We had to provide our own linens. We took clean linens that had some pet hair apparently. On May 31 they charged my debit card ****** which put my account over drawn, because their cleaning person accused ** of having our pets there. Apparently there was excessive pet hair and they need to clean extra. They wanted to refund me only ****** and told them NO! We did not have pets there. Their rental agreement didnt say that the linens had to be pet hair free and if theyre that worried about it they should provide the linens and charge a fee. Thank you Charity *****

    Business Response

    Date: 06/11/2023

    ************ signed and agreed to our rental policy that does state no pets. It also states the cabin should be left in good condition. You can see the policys she signed that are attached in the photo. The morning after ceck out I went to clean the cabin. It had a very strong odor of wet dog and urine. I swept up three dust pans full of long white dog hair. See the attached dates and timed photos. There was hair on the furniture as well. In our opinion it was evident a pet was in the cabin. The client says they did not bring their pet. Due to this statement I offered to split the cleaning fee with her as the cabin now required steam cleaning of the sofas and mattresses and the cabin was not rentable in its current condition. ************ was very rude and uncooperative   She agreed to our policies when renting the cabin twice. Once when she booked and the second time at check in. Due to her threats we decided to refund her the entire amount and ************ will not be welcome to rent our cabin in the future.

Whiskey Creek Family RV Park LLC is NOT a BBB Accredited Business.

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