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Business Profile

Storage Units

Self Storage group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had money to pay in full but this company in the year 2023 doesnt have anything beside bring them cash to their office, no options to pay online/electronically

    Business Response

    Date: 07/24/2023

    Self Storage Group only accepts cash, money order and check (only when customer is current and not past due).  ******************** had not paid his rent for March through July 2023 which put him in default and was scheduled for auction July 18th 2023 @ 1:30pm.  ******************** was aware of the ************* of the auction and the amount need in cash or money order  in order for his unit to not go to auction.  We did receive a call on July 18th from ******************** and we told him that we would need full payment in cash or money order before the his scheduled auction time of 1:30.  He said he would not make it in time.  By law we are not able to extend time once an auction has been scheduled.  

    Customer Answer

    Date: 07/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appe

    I simply want my belongings back, their means of excepting payments from customers is unacceptable. 

    Regards,

    ***********************

Self Storage group is NOT a BBB Accredited Business.

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