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Business Profile

Auto Services

Schierl Tire & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Schierl Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Schierl Tire & Service Center has 25 locations, listed below.

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    • Schierl Tire & Service Center

      2201 Madison St Stevens Point, WI 54481-3835

    • Schierl Tire & Service Center

      1201 Badger Ave Ste A Stevens Point, WI 54482-9219

    • Schierl Tire & Service Center

      201 W Clark St Stevens Point, WI 54481-3412

    • Schierl Tire & Service Center

      6606 County Road J Schofield, WI 54476-4745

    • Schierl Tire & Service Center

      2409 N Mountain Rd Wausau, WI 54401-7105

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tires on 12/09/2022 miles on vehicle were ****** we did not drive it too much in the winter. we were out shopping in town, and we noticed the tires were bald. I went on May 10, 2023, miles were ******. they said they would give half off 2 tires but all four-look bad. I had a premium protection plan $108. we did not even get to rotate at **** miles. ** one person said anything to my wife she sat in there for hours 12/09/22 about bearings. I do not think I should have to pay for a set of new tires again. I am willing to pay for a bearing, but all four tires should not of wear down to tread bar that fast. Defective and unsafe to drive.

      Business Response

      Date: 05/16/2023

      We reached out to ***** and offered to replace the 2 tires at no charge. In order to keep the mileage warranty valid they must replace the loose parts and complete an alignment. ***** is going to let ** know.

      Customer Answer

      Date: 05/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Schierl Tire & Service Center is NOT a BBB Accredited Business.

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