Business Profile

Insurance Services Office

Sentry Insurance Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Sentry Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing a formal complaint against Sentry Insurance DBA Dairyland Insurance and Mideast Appraisal regarding claim ********** and reporting suspected fraud by both, involving misrepresentations, intentional delays, and fraudulent documents. Nearly two years after my motorcycle was stolen, Dairyland has failed to pay fair value, despite clear evidence from my independent appraiser.Dairyland falsely claimed they consulted **** ***** a military vehicle expert and owner of Westwall Militaria in ************ **, who supposedly supported their low valuation. When I contacted Mr. ***** he confirmed Dairyland misrepresented his statements and told them not to use him as a reference. He is willing to testify to this.Dairylands comparable sales were junk civilian bikes, ignoring my motorcycles rare military history. Ultimately, they paid only $3,000 for a motorcycle appraised at $18,000a value supported by a recent **** sale for the exact model.Early on, adjuster ****** ****** subjected me to a hostile call before launching a baseless, retaliatory investigation falsely implying I staged the theftdelaying the claim for months. Dairyland promised fair review if I hired my own appraiser. I hired ******* ****** of The Veterans Garage, who submitted a professional appraisal with valid comps.Instead of honoring that, Dairyland inserted their own appraiser, ***** ***** of Mideast Appraisal, who has delayed, obstructed, and ignored ******** work entirely. Dairyland and ***** now rely on a fraudulent bill of sale from the sellerwho blocked me after the theft and cut off contact. Dairyland refuses to give me this document while ignoring the legitimate bill of sale I gave them.This is a clear pattern of bad faith, deception, and obstruction. I request immediate BBB intervention and have also reported this to the Nevada Division of Insurance and the **** I can provide emails, recordings, appraisals, and sworn statements to prove every fact stated here.
Business Response
Date: 03/11/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via US mail on March 10, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received no resolution or compensation offer from this company. A canned response which they have provided to everyone else we have reached out to the individual directly and feel this matter has been resolved is not a satisfactory resolution.

Regards,

********* *******
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received no resolution or compensation offer from this company. A canned response which they have provided to everyone else we have reached out to the individual directly and feel this matter has been resolved is not a satisfactory resolution.

Regards,

********* *******
Business Response
Date: 03/14/2025
Attn: BBB

This will acknowledge receipt of the rejection.

We responded directly to the complainant via email on March 14, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Sentry Insurance continues to submit the exact same canned response without addressing any of the core issues of my complaint. Simply stating that they feel this matter is resolved is not a resolutionit is a deliberate attempt to stall and avoid accountability for their fraudulent and deceptive actions.

I formally reject their response again. Sentry Insurance has:
Failed to provide fair compensation for my stolen property in a timely manner.
Deliberately used fraudulent documentation to justify an underpayment.
Wasted nearly two years of my time through bad-***** ******** tactics.
Forced me to endure months of harassment, scrutiny, and unnecessary stress due to their false accusations and deceptive claim handling.

At this point, I am not only demanding the full and fair value of my claimI am also demanding compensation for the time, effort, and emotional distress caused by Sentry Insurances continued misconduct. Their fraudulent practices and failure to resolve this matter in good faith have directly caused me financial and personal harm.

Since Sentry Insurance refuses to take responsibility, I have already escalated this to the Nevada Attorney General and will continue to take further action if they do not provide a real resolution. If they think ignoring me will make me go away, they are mistaken.

This complaint is not resolved, and I request that the BBB keep this complaint open until Sentry Insurance provides a real offer that fully compensates me for both my loss and the damages caused by their bad-faith conduct. If they continue to copy-paste the same response, I will treat it as further evidence of their refusal to engage in a legitimate resolution and will continue to escalate this matter.

I expect a serious response and a legitimate compensation offernot another dismissive excuse.

Regards,

********* *******
Business Response
Date: 03/17/2025
Hello-
This will acknowledge receipt of the rejection. Our complaint-handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant involving his further concerns in this matter.
Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
**************************************************************************************
Office: J3/12-18

Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is yet another pathetic attempt by Sentry Insurance to deflect responsibility and avoid addressing their fraudulent actions. They continue to ignore the facts, dodge accountability, and waste my time with copy-paste responses instead of providing a real resolution.

I reject their response again. This complaint is not resolved and will remain open until they compensate me for both my stolen property and the months of delays, deception, and bad-faith tactics they have used to stall this process.

If they refuse to handle this properly, I will escalate this further, including legal action.

Regards,

********* *******
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dairyland Insurance (Other Party)1.Failed to provide reasonable transportation beginning 2/8/2025. a.Unable to work on the following dates:i.Monday 2/10 6:30 am-4:00 pm $42.46 an hour ii.Monday 2/22 4:00-8:00 pm at $30 an hour.iii.Thursday 2/27 4:00-7:00 pm at $26 an ************* scheduled a rental car for us to use from 2/10 through 2/22. They did not pay the **** *.$987.48 c.We were able to furnish our own transportation starting 3/1 but we had to pick up a vehicle in **************** which cost multiple tanks of gas:2.Failed to provide accommodations for a new car seat which is unsafe to use per manufacturers recommendations. This was notified immediately to both Dairyland and Progressive which both refused to accommodate. a.A new car seat of the same brand and quality would cost roughly $400. 3.Has not yet offered any form of settlement after over 23 days of investigation.a.The following are all damages that have yet to be settled:i.2009 ****** Juke total loss ***** Blue Book Estimated value =$5,776 ii.Missed work 1.Feb 10: 9 hours at $42.46 an hour = $382.14 2.Feb 22: 4 hours at $30 an hour = $120 3.Feb 27: 3 hours at $26 an hour = $78 iii.Damaged board games and card game case 1.Unmatched = 3 x $30 each = $90 2.Card game case = $40 iv.Police report 1.$16 to receive report from Utah highway patrol ***** seat 1.$400 vi.Rental car from 2/10 to 2/24 = $987.48 vii.Gas to travel to **************** 1.2 vehicles 2x per vehicle at $40 a tank = $160 ******* expected settlement = $8,049.62
Business Response
Date: 03/10/2025

Good morning-

In your initial letter, you requested a response within 10 days, March 13. We respectfully request a 7-day extension to provide the information to you no later than Thursday, March 20. Please confirm if this request is acceptable.

Thank you in advance for your consideration.

I await your reply,

Regards,

***** ******
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*************************************************************************************************************************************************************
Business Response
Date: 03/19/2025
We responded directly to the complainant via email on March 19, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.
Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hortica a sentry brand has performed multiple bait and switches causing me to lose thousands of dollars in overbilling and lack of ability to perform duties based on the agreement. I have been threatened for issues that were not issues prior to ending business with this company. They have chosen to threaten their customers in attempts to keep them instead of just offering a superior product and standing by it.
Business Response
Date: 02/24/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on February 24, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sentry insurance fails to represent their customers in good faith. I was involved in an accident in which the other driver ran a red light. They assured me they would go to arbitration if need be. They never did and accepted liability. They never notified me, they refused to give reasoning as to why. Then upon my final payment, once paid, decided they needed to get more money and say I owe them. I do not owe them anything and I did not approve to have a bill increase. Legal action needs to be taken. This company doesnt do what it gets monthly premiums for. They act in bad faith intentionally. Lie and blatantly ignore facts and statutes that back certain aspects of an incident. This company needs to be put on a cease and desist and have a fraud case opened.
Business Response
Date: 02/14/2025
Attn: BBB
This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on February 14, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

****** ****, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
********************
******************************
Office: SHO - J3/12-18
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response blatantly ignores their lack of Representation as an insurance company. They resolved nothing. They did not investigate the accident nor do their due diligence to ensure the proper people were held accountable. They should lose their insurance license and I will seek information from the ********************** to determine how I should proceed

Regards,

**** *****
Business Response
Date: 02/26/2025
Attn: BBB

This will acknowledge receipt of the 02/17/2025 follow-up complaint message.

We responded directly to the complainant via email on February 26, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

****** ****, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
********************
******************************
Office: SHO - J3/12-18
Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company owns dairyland insurance and that company is trying to scam me by creating a false balance of 1067$. I bought car insurance from them in 2024 and i paid it fully. and the end of my policy was in the time of the hurricane in ******* which was september 2024. So i called them about renewal to change my deductibles to see the new price and they said they are unable to offer me a new policy because the company paused it because of the incoming hurricane and said if i didnt make a new payment my policy wouldnt be renewed anyway. So i made a deal with another insurance company. After months they are sending me mails saying i have a balance of 1067$ which occured after the end of my policy when they were saying they were unable to provide me a new policy because of the hurricane. They cant just continue my policy after saying that not informing me and also saying if i dont make a new payment it would be terminated anyway. This is literal scamming. I hope you guys can do something about this otherwise im gonna have to go to authorities. Thanks for your time
Business Response
Date: 02/11/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on February 11, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

****** ****, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
********************
******************************
Office: SHO - J3/12-18
Customer Answer
Date: 02/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Nature of the dispute is I paid premiums to Dairyland Mutual Insurance Company of Texas, Policy #***********, for an ***22 between 3/18/2020 and 5/5/2024 on behalf of my grandson, Questin *. *****. This company is in WI and makes you think they are in Texas but it's misleading. I paid for his Occupational Driver's License during this period. However, I discovered that Dairyland continued collecting premiums, and the Texas ***************************, ******, ** (during COVID-19) never received the Petition For Occupational License, Cause No. ********* signed by the clerk's office on March 23, 2020. Dairyland County Mutual Insurance does not know or can cross reference TDPS records on my grandson's license to verify that an ODL was ever issued after I reported and contacted the courts, ****************************************************************** Insurance. TDPS Driver License ****************, ******* *., Lead License Specialist V, (I requested an investigation). The final results were a Petition For Administrative Hearing in Judge ****** Office, (I was present) on August 22, 2024, Texas ******************** Safety VS ******* *****. He was given a "Notice of Suspension Or Probation." The h*** I am going through to get my money. I am 68 years old and have replied by email and phone numerous times with ********************************* and they both refuse to refund my money for 4 years of premiums. I have presented them with all the facts I sent you. I sent an email to *****, Dairyland Insurance **************** Representative ****************************************** phone: ************. They gave me a runaround for documents from the ***. Knowing that there are no documents. I have provided the proof and documentation by email Please help me get my refund back. I don't deserve to be denied and treated this way. Premiums were still being billed to me monthly for payments for my grandson, Questin. Thank you. --**** *****
Business Response
Date: 02/24/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on February 24, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a vehicle wreck and the other person was at fault for running a stop sign and ran into the side of my vehicle and shoved me into a pole. Very extensive damage to my vehicle and the sentry insurance has stalled for 3 weeks into getting me a rental vehicle and progressing to get my vehicle looked at and get fixed.
Business Response
Date: 01/24/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on January 24, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transactions: 11/11/2024 Amount paid: $483.00/mo Type of coverage: liability Date policy cancelled: 12/11/2024 Time policy cancelled: 9am Date billed AFTER cancellation: 12/12/2024 Amount billed: $163.00 Insurance policy cancelled 12/11/2024 @ 9 am and sent a letter in the mail stating the cancellation would not be effectiveuntil 12pm the next day (12/12/2024). I was insured with a new auto insurance company by 12/1/24. I was dissatisfied with Dairylands business and was told I would receive a refund. Not only did I not receive a refund, I was illegally billed after a cancellation.
Business Response
Date: 01/23/2025
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on January 23, 2025, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Best Regards,

****** ****, AIC, AIS, AIT
Market Conduct Analyst
Consumer Affairs | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
********************
******************************
Office: SHO - J3/12-19
Initial Complaint
Date:01/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
insurance company will not answer phone, reply to emails and lost my claim after filing 3 times. I need doctor and body shop payment and work order sent to them.
Business Response
Date: 01/15/2025
Please see the attached response.
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an accident and their insured customer was at fault. ********************************************* collected all documents, all statements, and their adjuster ******* ******* has stated they already have an estimate for damages ready but has not paid out for the damages yet. I have contacted them multiple times and they keep prolonging the process without any actual explanation or reason. As of today it has been over a month since the last time I've had any contact with them or any information regarding my claim. My car needs to be repaired.
Business Response
Date: 12/17/2024
Attn: BBB

This will acknowledge receipt of the complaint.

We responded directly to the complainant via email on December 17, 2024, and feel this matter is resolved. Please allow enough days for complainant to receive and review our response before reaching out to complainant about our company's handling of the complaint.

Our companys complaint handling procedures mandate protecting personal information when responding to non-regulatory agencies such as the Better Business Bureau; therefore, we will only correspond with the complainant.

Regards,

***** Gebert
Consumer Affairs Specialist | Legal & Compliance
************ | ************ | ************ FAX
*********************************************************************

Sentry Insurance
*******************
**********************
Office: J3/12-18

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Sentry Insurance Company is NOT a BBB Accredited Business.