We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Doctor

Aspirus Stevens Point Hospital & Clinics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Aspirus Stevens Point Hospital & Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aspirus Stevens Point Hospital & Clinics has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear  

      I have not heard anything from Aspirus yet however if their reply is the email of detailed eobs that my husband received then I definitely reject as these are no different then anything else Ive received since June. They are wrong  my insurance asked for proof of the services being rendered to my husbands walk in visit.  They will not verify .  Also the insurance I believe has wrong info as the  doctor is not a specialist. I will be filing against them next it seems. I am still awaiting another appeal with them as I have sent them proof of this. Would love to meet one from Aspirus and Cigna to draw this out for them.  



      Regards,

      ***** ******

      Business Response

      Date: 10/21/2024

      see attached

      Business Response

      Date: 11/04/2024

      This complaint that was addressed to ****** ******* did finally make its way to my desk.  Based upon this complaint being received, the account was once again reviewed to determine that there was proper coding of charges.  That review resulted in a determination that proper coding has been utilized and that the charges submitted to the payor properly reflect the services provided.  There is nothing else that can be offered at this time.  A review of the type mentioned involves a review of the records as well as the previous information presented to the payor. 

      Please let me know of any further questions that you may have. Thank you.  

    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had gone into the clinic for an annual review which was quoted multiple times by mail, and email, for $220. During the annual they wanted to discuss any concerns or issues, also requested I do a pap. Couple days after (last weekend) I received an outstanding bill for $551! When I asked the clinic what changed, they charged me TWO visits, added one visit just for discussing concerns... I have asked many times through text and call to remove that charge that was both unnecessary and never told to me at any time, they refuse. I have never felt so disrespected and just can't believe how much they would charge for basically nothing.

      Business Response

      Date: 07/06/2023

      Dear Ms. *********************************** you for providing awareness of concerns expressed by *********************************; specifically, billing
      concerns with Aspirus, **** I have asked for a thorough review of the concerns expressed and then we
      will respond directly to the consumer. Because any response or proposed resolution likely involves the
      disclosure of PHI, we are not able to respond with those details to your agency. 
      Please know that I appreciate you bringing these concerns to our attention. With any further questions or
      concerns, please feel free to contact Patient Relations at ************.
      Sincerely,

      Business Response

      Date: 07/06/2023

      Thank you for providing awareness of concerns expressed by *********************************; specifically, billing
      concerns with Aspirus, **** I have asked for a thorough review of the concerns expressed and then we
      will respond directly to the consumer. Because any response or proposed resolution likely involves the
      disclosure of PHI, we are not able to respond with those details to your agency. 
      Please know that I appreciate you bringing these concerns to our attention. With any further questions or
      concerns, please feel free to contact Patient Relations at ************.

    Aspirus Stevens Point Hospital & Clinics is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.