Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager, "***" was contacted regarding problems involving the autopay on their website. He promised to correct the issue last month and did credit me some. The same issue occurred this month and he told me again on the phone to bring a money order for the correct amount to his office. After taking a taxi to the bank and another to his office, he told me that he was incapable of refunding the late fee as it was MY fault that their website didn't verify the 3 digit security code from my debit card. The website says that I have another auto pay scheduled for May. I'll bet this scheduled payment will not go through either. In my opinion, *** is a liar who wasted my time and money and is incapable of managing the website or the property. I should at least be credited $50.00 for the late fee he promised to refund, $10.00.for my cab fare and an apology .

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business own the mobile home park that I live in. I informed them of an issue with my water bill. I did everything they asked. The issue is with their euipment.. they decided the fault is with my home, without testing their equipment or replacing it. This is not the first time I have had issues with this business. Last year they made me go 3 months without water and I have 3 children.

  Business Response

  Date: 01/02/2024

  We have attempted to explain the leak within the home to the resident, from looking at and sharing every report with the resident to bringing in ************************* to walk her through WaterScope billing and explain all of the reports.

  ************************* also sent an email directly to the resident, trying to explain it.
  
  There is no leak or fault in the meter. She failed to repair leaks within her home. She had known about one of them for quite a while (in her tub). She had let it sit, only now fixing the issue within the past month.
  

  After going over every report WaterScope offers, we have identified she has another leak, an intermittent one. She claims intermittent leaks do not exist and refuses to accept the fact that the water did go through her meter.

  Please see the attached email from waterscope explaining her bill.

  It is our belief that this leak can be fixed for under a hundred dollars. As this leak is inside the home and we are not the home owner, this fee is her responsibility.

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have no leaks. I had the leak in my tub and it was repaired on Dec 3rd. Not on Nov 20 as they claim. I have asked how could the leak they claim was there magically repair itself? I am a low income household and was not able to repair the tub leak right away. I have attached photos of the meter reading incorrectly. The 2nd and 3rd pictures are of the reading being lower than the first picture taken. The details of when the pictures were taken are also in the picture. I have asked them if the meter wasnt faulty why is it reading wrong, and I have gotten no response. I have had multiple people check my home for leaks, including their on site manager. There have been no leaks found. I have been monitoring my water bills and on average my home doesnt use more than **** units a month. As to the water usage on the days listed in the report, those were holiday days when my children and myself were home. You can't expect us not to use water when we are home. I viewed the reports on waterscope and what I saw is not the same as what was sent to you by schultz. 
  Regards,
  
  *****************************

  Business Response

  Date: 01/22/2024

  Please see the attached letter.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 8/26/23 i went into my acct with owner of trailor crt to pay my rent on 1st. Been having to change amount every month to adjust for paying our water usage for month. Which since 6/1/23 is the new way. So i thought i cancelled payment that was set up, so i added my water usage to that amount and set up a new auto pay for the 9/1/23. Come to find out over weekend i did not cancel the payment i thought i did, so my lot rent was taken out 2 times on the first. ****** W/O water added and 353.?? I can't remember cents w/ water added. I reported it monday morning 9/4/23. Was told he would let me know. I explained to him that this is when ****** of my bills are pd on auto pay. With my ssi check deposited every 3 wed of month. So i Really needed it back soon. Later he said it would be mailed out on thurs 9/7/23. So waited till monday 9/11/23 said it will be in mailed that day for sure. And we are still playing same game. I have no check yet 10/1/23, and thy have had the nerve to auto take my rent for 10/1/23. And show in writing i have a ****** credit. If check was in mail?? Why credit? And why not take what they owe me for my 10/1 pymt. Took another pymt from my acct. When they didnt need to. They think naybe i am rich enough on ssi to let them just have that much money for not just 1 minth but 2? I have uploaded a picture below. Just wanted my money back, but now i feel i should get late fees, that i would have got if i were over a month late, and lied to the whole time. Cause he saying its mails fault and he has no control over that. If anymore info is needed please notify me. Thanks and have a great day.

  Business Response

  Date: 10/09/2023

  On 9/01/2023, there was a rental increase that took effect.
  The resident, *********************, did not remove her original auto payment setting, and therefore had two payments come out of her account.
  ****** informed management of this issue on 9/11/2023. It was sent over to accounting for processing and to return it that same day. Management also informed her she is responsible for ensuring the autopayment issue is resolved on her end.
  All residents are fully responsible for ensuring all payments are correct and up to date, and cancelled as needed. The resident confirmed on 9/15/2023 that she would ensure this issue does not happen again.
  We originally believed that we could direct deposit the return payment into her account, but this was found to be a feature we had not incorporated yet.
  This required us to send out a physical check to return the payment.
  On 9/18/2023 the check was cut and mailed out.
  After the payment was mailed out, we have no control over the timeline on it being delivered. The resident followed up daily believing we had never cut the check.
  We reassured her we had mailed it numerous times. Regardless of what management told her, the resident became increasingly upset and started demanding we pay her late fees for the mail system taking so long to deliver the payment.
  While we understand her frustrations, we are not in the business of trying to cause issues for residents. 
  On 9/23/2023, the resident still had not received the payment. She had claimed she would start demanding late fees from Rapids Housing (Schultz Communities) if she did not receive it soon.
  On 9/26/2023, the resident received a water bill we sent out a week prior, but still had not received the payment return.
  On 9/26/2023, the resident informed management that she had cancelled her autopayment for 10/1.
  As of 9/30/2023, the resident had not received the check we mailed out on 9/18/2023.
  
  On 10/1, the resident allowed two more auto payments to process ($335.92 and $350.87). 
  On 10/2,  management deleted her account login, thereby deleting all of her autopays, in an effort to prevent this issue from continuing.  We do not usually go down this route, as it is the residents responsibility to ensure payments are made properly.
  On 10/3, the resident stated she could no longer access her account (as we deleted her login to remove the auto-payments from continuing to be an issue).
  On 10/3, management contacted the resident and came to a resolution to the issue by stopping payment on the first check and sending the full payment for both overpaid amounts, with a certified mail tracking number, which was promptly provided to the resident. 

  Tracking number 9589071052700234200259
  Delivered
  October 07, 11:52AM
  Centuria, **
  
  To clarify a main point, all of these issues were directly caused by the resident not managing her account properly. ********************** had been told the issue was handled on her end, when it clearly was not.
  It was not until after the fact that management was informed of the issues and was expected to solve the problem immediately. the resident claims it would not let her cancel the payments, which has never been an issue in the multiple years we have used this specific management software.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  They're change in billing did not start 9/1/23. It started 6/1/23 when he gave us notice of rent increase and separation of water usage. Starting 8/1/23 . But we pays separately water usages.  So actually there was no notice in that increase.  What happened was end of aug i went in to app for paying rent.  And i canceled the auto ******* up for 9/1/23. Then i added rent and water and set up new auto pay for 9/1/23. For 355.something. then the 5th i noticed money gone from my bank account. And took me couple days to realize the the cancel auto pay i guess did not wirk. I have no idea why it would even let me set up 2 payments on same day to same place,  so then *** was right i reported it in 9/11/23 and told him i had my bulks set up for auto pay and i need that money back as soon as they could do it. He said something about it going out on thurs,  which would have been 9/14/23. Monday 9/18/23 i called and said it would be in mail today . And then they said 20th it was mailed,  and in report to you said it was mailed on 9/18/23. And to this day 10/19/23 has not showed up. Then on 10/1/23 2 payments again takin out.  Saying it's my fault.  By this time 10/2/23 i no longer had access to that account. Which all along never said i was plus any amount. In fact at one point it says i owed them like 800 00 he sure got rid of that off there.  Then only on the 1st oct did it show i had a credit of ******. Wisc m which should have been ****** . He made that dud mdissapear also. Then i could not get in that account anymore.  And if on the 1st ict the 2 payments the one the water was added to and total with water was taken out.  If they could do all then changes in there,  why couldn't they have stopped it.  So then i am told,  now mind you they only mailed out 1 check supposedly,  and said the second amount is ****** taken out they had to Caney payment on that too????  Why???  That one does not need to be canceled. But they said it did,  and they would pay for one i pay other so if money they sent me ****** -30= 641.84.  I don't think i should have to pay that 30. Snd if i get that 30. Back i won't bother with late fees,  that I surely would have been paying. Like 100. With.  Anyway just needed to point out the hassle they have put me through on matter. Either my fault or mail's  and i called my post office 2 they said no delays.  Yet he claims??  Just think that could have offered to cancel payments and send another ****** before i brought it up to them that they should have done... then they offered.  Run around run around
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They havent sent anyone out or if they have they have not contacted me to let me know what time anyone would be here to fix the issue. The drain in my bathtub is clogged and there is standing water in the tub so I cant even take a shower or bathe my son.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in to this house and it was trashed, so we had to clean it all out. When we moved in on July 2021 there was also a mice infestation that the owners never came and took care of, we had to take care of it. There were a substantial amount of holes in the wall when we moved in. Our lease was up March 2023 and we gave them notice and we moved out, they are trying to keep our deposit saying we left the property damaged when we did not leave it damaged. Our deposit was 995$

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did live in one of the units. Was unhappy with the whole idea when we lived there. One was the stairs to get into the upper apartment, it was falling apart and I was pregnant at the time and any day the stairs would be falling down or even someone would have gotten hurt. Second would be the windows in the place and the window are bad. 3rd would be the way they manage the office and how the managers would handle money and sometimes they would have money hanging on the desk where anyone could walk off with the money. I did call the city on him many times and the fines sat on the table, and they were adding up and nothing was really done with any properties. The properties look like c*** and not kept up clean or even maintain. Plus when we found out that we were moving (which was a good thing for us) he wanted us out sooner or later. And they were even pushing and harassing us to move faster and even charged us half the rent which was ******. Then the electric was put back in his name he end up saying we were there to Dec 2021. But we moved out on September 15, 2021. He does say we will be paying the electric bill for those months. I disagree with the bill.