We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Contractors

Stoughton Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't even been late a whole month yet and they're going to shut my power off!! When my sick husband was alive, we had a doctors note even because he had a heart pump in and the power could not be shut off, that's how he survived. And they told me sorry but that doctors note only worked for 1 month out of that whole year! They're not right and should be shut down. ************** doesn't even treat people like this. Help please shut them down!

    Business Response

    Date: 10/27/2022

    This letter is submitted in response to Better Business Bureau (BBB) complaint ID ********.


    As a municipal electric and water utility, Stoughton Utilities is regulated by the State of *********.  ********* Statute ******* prohibits any municipal utility from releasing customer information, except to certain organizations or in specific circumstances.  The BBB is not included amongst those exceptions.  As a result, Stoughton Utilities will make no comment as to the validity of the complainants claims made in this complaint,nor will it take any action in response to this BBB complaint. 


    In all dealings with the complainant, we have followed established Stoughton Utilities policy set by the City of Stoughton *************** and the ********* Administrative Code as set by the *********************************** (WPSC).  We have acted within the requirements set forth by the governmental regulatory bodies under which we operate.


    All charges and fees assessed to the complainants account are set pursuant to Stoughton Utilities rate tariff, which is set and enforced by the *************.  Per ********* Administrative Code PSC 113.0406(1)(i)(6), Stoughton Utilities does not have the authority to waive any fees or charges properly applied to the account.


    If the complainant believes we have operated outside of state requirements, or in a way inconsistent with how we have treated other customers in similar scenarios, it is recommended that the complainant contact the ****************************** to file a complaint.  At that time, WPSC staff will gather all the necessary account information, including payment and billing history, and will determine the validity of the complainants claims, as well as determine if all required regulations under which we operate as set forth in ********* Administrative Codes PSC 113 and 185, were consistently followed and appropriately applied.  The complainant can find information on how to do so at http://**********.

    Sincerely,
    STOUGHTON UTILITIES


    *********************
    Assistant Utilities Director

Stoughton Utilities is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.