We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cabin rentals

Snug Harbor Inn Cottages

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Caitlin F

    Date: 07/10/2024

    Do not go to this hotel! They are scammers!! I paid for a deluxe cottage on Expedia. When I got to my cottage, the hotel staff had placed me in the cheaper cottage (smaller beds and no whirlpool). When I realized this, I spoke with the front desk lady. She said first that they didnt have the cottage I had said I paid for. After showing her photos of that same cottage on THEIR website, she then that the cottage I had paid for was describing one of their other cottages. This was the first lie she told me. She said that the mixup between what I received from the hotel and what I paid for on Expedia was not her problem and would have to be resolved by Expedia. I called Expedia and they tried to resolve the issue by asking the hotel to issue me a refund. The front desk lady said to Expedia that ALL of the cottages are exactly the same which is not at all true based on the photos of their cottages. Also, I have stayed at one of their cottages previously which was very different from the one they had me in this time. Thus, the front desk lady said her second lie to not only me, but to Expedia. The front desk lady was incredibly rude through all of this. She said that the owner would get back to us later about a refund out of the goodness of his heart but likely would not give a refund DESPITE PLACING ME IN THE WRONG CABIN. My husband and I feel as though we have been catfished and they refused to fix their mistake. The lady at the front desk continued to be belligerent when we politely handed over the keys back to her as we did not want to stay in the cheaper cabin for a more expensive price. My husband and I have never been so mistreated by a hotel. I implore you to go to anywhere else. There are many other options of places to stay in door county that are much nicer with better amenities and definitely nicer staff.

Snug Harbor Inn Cottages is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.