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Business Profile

Dental Equipment

Great Grins, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23rd I submitted payment of $80 to this company for a night guard, 3mm dual laminate, upper. I received the kit with all the contents to complete an impression of my upper teeth to send back to the company for a night guard. Prior to sending the impression back I sent an email with a question about the impression itself, this was on 8/3/22. I did not receive any response. I sent another email on 8/4/22 letting them know I would be sending back my impression but did still have a question. I never received a response. On 8/5/22 I mailed the impression back. On 8/8/22 I sent a test message and called the number provided. No response to the text message and the phone number says "the person you are calling is not receiving messages right now". I made several other calls to the number as well during this time but the message is always the same. On 8/9/22 I sent another email asking for a response. I never received a response. On 8/15/22 I sent another email asking for a response. I never received a response. I sent another email today (8/17/22) and another text message. No response. The phone number still indicating no messages at this time. I'm not sure what else to do. I only have ******************************************************************* I am not happy with the product and at this point don't even want to bother with an exchange given their lack of customer service.

    Business Response

    Date: 09/08/2022

    I have checked my emails and cannot find any emails from this customer, I also checked my spam mail which is where I found the email from the BBB.  I have also recently updated the phone number for the business.

    I did receive an email from the app company I use for my customer reviews; this is how I was made aware the customer was not happy. 


    I immediately reached out to the customer in regards to her order.I offered to either replace or refund her order. She replied that she wanted a refund which was done immediately.


    I have always provided my business customers with a quality product and quick responses to customer needs. I have ******************** reviews as well as man repeat customers. 

Great Grins, LLC is NOT a BBB Accredited Business.

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