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Business Profile

Handyman

Mr. Handyman of Racine County
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I hired Mr. Handyman of Racine County, owned by *****************************, to remodel our small bathroom and a bedroom/closet. ***************************** sent to do our remodel a man named *********************, who is completely incompetent, and I believe ***************************** is aware of his employee's incompetency. Aside from the fact it took ********************* much longer to complete tasks, which raised to price of the shoddy work, he ruined/damaged our shower surround and it is unusable, and he did shoddy work in other areas of the remodel, such as leaving light switch plates and outlet plates unlevel, he installed the faucet on the sink crooked, did not center the light fixture above the vanity, did not install our mirror, did not install shower handle/head, damaged our bathroom ceiling, did not paint full ceiling in closet, left nails showing on the white baseboards and other cosmetic issues with the baseboards, and the toilet he installed is leaking from the bottom. I will attach some photos I took of some of the problems.

    Business Response

    Date: 07/05/2023

    Mr. and ***************, 

    This complaint was made on the fourth of July which was yesterday.  The morning on July 5th we met with your Husband  and went through the listed concerns.   I presented a resolution to your husband and we are waiting on your response.  The Shower surround mentioned in your complaint  isn't  complete yet  and My Technician explained the next steps to finish the shower surround  project which includes repairing ceiling scrapes  that occurred during installation.  Since this complaint was submitted yesterday which was holiday and we moved faster than the BBB complaint system today I look forward to hearing  back from you very soon to move forward to addressing your concerns.

    Mr. Handyman of Racine County. 

Mr. Handyman of Racine County is BBB Accredited.

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