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Business Profile

Marine Equipment

Bombadier Recreational Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Equipment.

Complaints

This profile includes complaints for Bombadier Recreational Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bombadier Recreational Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2023 seadoo gtx limited on March 28, 2023. I take meticulous care of my machine and it is plugged into a battery tender when not in use. It showed a full charge but when I disconnected it and I went to go use my jetski the end of march it wouldn't start and started beeping loudly with a code saying check ibr module. I called the dealership and they told me it was more than likely the battery and it wasn't covered under warranty. I put it back on the charger and waited a few days and rechecked it. The battery showed charged and I attempted to start it but same thing happened. I checked the volts and it dropped to 9 volts. I ordered and battery and went and picked it up on April 17th and installed it. The problem resolved itself. I called BRP to complain that it should not have died in under a year. They took my info and said someone would call me back. That was on 4/19/24 and no response. I would like to be refunded the money I spent for a new battery. According to their website they warranty their batteries for 1 year. Attached are screen shots from their website.

      Business Response

      Date: 05/09/2024

      Hello, 

      Thank you for reaching out. We are currently in a higher volume period and it does take additional time for escalation of cases. I can see that your case was assigned to a customer service specialist today and they should be in touch shortly. 

      Kindly,

      Customer Answer

      Date: 05/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      An agent reached out to me and we've been communicating via email due to scheduling conflicts.   The last communication was on my part on 5/15/24.   I'm still waiting to hear back from the representative sine no solution was given.  
      Regards,

      *****************************

      Business Response

      Date: 05/21/2024

      Hello,

      Apologies for the delay in communication. I have advised your customer service team member and they will reach back out shortly.

      Kindly,

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a motor vehicle from the company and they refuse to honor their warranty without the bike being seen by a service provider, however their service centers have no availability and they have no alternatives for their customers.The product is brand new and it is not starting up at all.They are not trying to stand by their product and at this point they should have better alternatives to people to find out if their is a manufacturer default or not.These motor bikes and very expensive and people should not have to work so hard to service a product that they explained would be service under warranty.

      Business Response

      Date: 08/03/2022

      Good afternoon,
      We understand the frustration on having to wait for service, unfortunately this is a very busy period and delays are to be expected. We have requested one of our customer care specialists reach out to you in order to assist in finding a location to have your unit worked on. Case #********.
      Kindly,

      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      I have reached out to this company setveral times and each person I have spoken to keeps telling me that the women named ******* thats on my case will call me back and I have not received a call back at all. 
      they have not made any attempts to reach out to me and try to schedule me an app pay all or set up any servicing appointments. It is one thing to have a delay in devices and another to state that they have no servicing appointments available until further notice as if they will never have any appams they have not time or any idea as to when there will be time. I feel like they are not making any attempt to resolve the issue in general and they are simply trying to prolong not giving services that they state is available.



      Regards,

      *****************************

    Bombadier Recreational Products is NOT a BBB Accredited Business.

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